Technical Service Delivery Manager

1 week ago

Sydney, Australia Starboard IT Full time

Starboard IT is a Professional IT company based in Sydney (HQ) and Melbourne and we are excited for an experienced and talented **Technical Service Delivery Manager** to join our team

**About the role**

Tasked with managing the technical Service Delivery aspects of an organization to ensure that they are in line with the company's growth targets.

The role is responsible for providing MS service desk support, user administration, leading and implementing small projects, and assisting and filling the place of the Head of technology in his absence

**You will be doing**
- Work with customers to gather requirements and scope best practice designs for their environments
- Provide proposals for customers based on the scope
- Review all technical proposals prior to submitting them to customers
- Ensuring changes are documented, reviewed, and implemented in such a way as to minimize risk to our client’s business operations
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
- Manage the overall performance of the service desk and ensure high levels of customer satisfaction.
- Manage operational escalations through to resolution with open and timely communication.
- Escalation of all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritization.
- Successful closure and resolution of service desk tickets, including complex tickets and L3, L4 tickets/escalations
- Providing technical support across the company (in person or remotely)
- Ensuring changes are documented, reviewed, and implemented in such a way as to minimize risk to our client’s business operations
- Ensure compliance with all relevant laws, codes, regulations, and business policies and processes.

**Technical Qualification, Experience & Requirements**
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, and/or equivalent work experience
- Minimum of 7 years’ experience in the IT industry
- Industry based technical certifications (e.g., Microsoft Azure, AWS, MCSA and VMWare)
- Experience supporting Microsoft Office 365 and Azure AD - including but not limited to Exchange, SharePoint, and Teams
- Familiarity and experience working with on-premises, cloud, and hybrid server environments
- ITIL certification
- Australian residency, citizenship, or a valid working visa
- Located in Sydney

**Advantageous Certificates**
- Microsoft Certified Azure Solutions Architect
- AWS Certified Solutions Architect
- Microsoft Certified Devops Engineer
- Microsoft 365 Certified Enterprise Administrator

**Perks & Benefits**
- Competitive package
- Training & career development opportunities
- Flexible hybrid working environment in Sydney CBD office
- Work-life balance (because we understand people have lives outside of work)
- Work with open-minded and forward-thinking management. Bring your ideas
- Regular social events
- quarterly events like escape room challenges, fun Friday Teams games with banter about our love of cooking, eating & craft beers
- A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you_

  • Customer Delivery Manager

    2 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Technical Lead

    4 days ago

    Sydney, Australia Delivery Centric Technologies Full time

    Do you want to have a long-term career in a successful Australian Technology Company? Delivery Centric is a Melbourne headquartered global organization offering solutions to 150+ customers including 20% of the Fortune 500 across Banking & Financial Services, Retail, Telecom, Technology, Universities etc. Experience - 5-8 years The Senior.Net developer as a...

  • Technical Delivery Manager

    3 weeks ago

    Sydney, Australia ClearCompany Full time

    Overview About our client: We are currently partnering with a NSW Local Government team that is delivering a major digital transformation program. This initiative is focused on building modern, secure, and scalable enterprise solutions that improve service delivery and outcomes for the community. Role Purpose This role offers the opportunity to contribute...

  • Technical Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Ashdown People Full time $39,300 - $62,300 per year

    Ashdown has partnered with a local government client based in Sydney's CBD to assist in finding an experienced Technical Delivery Manager to join their Technology Services Division on a short-term contract, with the view to transition to a permanent arrangement. Initially, a 3–6-month contract will be arranged and following this term a permanent position...

  • Technology Delivery Manager-ran

    2 days ago

    Sydney, Australia Delivery Centric Technologies Full time

    Job description Degree in Telecommunications Engineering, Information Technology, Computer Science qualifications, with emphasis on telecommunications Extensive (Typically 10+ years) delivering Telco, Business, IT or engineering projects Thorough understanding of the complete project management lifecycle and solution design Technical knowledge of design, RAN...

  • Technical Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Haast Full time $120,000 - $180,000 per year

    *Delivery ManagerAbout Haast*Haast is a rapidly growing AI-led regtech startup transforming marketing compliance through innovative technology. We're building the first end-to-end compliance platform that helps legal, compliance, and marketing professionals detect and resolve issues in seconds - delivering 60-80% faster review times and 4x productivity...

  • Senior Cyber Security Technical Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Service NSW Full time $130,705 - $157,430 per year

    Senior Cyber Security Technical Delivery SpecialistSNSW Grade 9/10 - The package includes base salary $130,705- $157,430, plus employer's contribution to superannuation and annual leave loadingLocation - Haymarket, Gosford or Parramatta1 x Temporary Full-Time - up to 24 monthsAbout the Role As the Senior Cyber Security Technical Delivery Specialist, you...

  • Technical Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Unisys Full time $120,000 - $180,000 per year

    What success looks like in this role: • Interfaces with Information Technology (IT), Engineering / Product Development and other technical counterparts, RAMS/Westpac and third-parties to ensure an integrated approach to technology delivery in UMP.• Interprets and analyzes multiple streams of work packages, providing advice and consultation to the team...

  • Technical Delivery Manager

    2 days ago

    Sydney Central Business District, Australia EML Full time

    **Technical Delivery Manager**: NSW - Sydney CBD Information Technology Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Technical Delivery Manager

    2 weeks ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- Let’s create a brighter future together, let’s make a difference- Our Technology team is...