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Technical Service Delivery Manager
2 weeks ago
Starboard IT is a Professional IT company based in Sydney (HQ) and Melbourne and we are excited for an experienced and talented **Technical Service Delivery Manager** to join our team
**About the role**
Tasked with managing the technical Service Delivery aspects of an organization to ensure that they are in line with the company's growth targets.
The role is responsible for providing MS service desk support, user administration, leading and implementing small projects, and assisting and filling the place of the Head of technology in his absence
**You will be doing**
- Work with customers to gather requirements and scope best practice designs for their environments
- Provide proposals for customers based on the scope
- Review all technical proposals prior to submitting them to customers
- Ensuring changes are documented, reviewed, and implemented in such a way as to minimize risk to our client’s business operations
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
- Manage the overall performance of the service desk and ensure high levels of customer satisfaction.
- Manage operational escalations through to resolution with open and timely communication.
- Escalation of all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritization.
- Successful closure and resolution of service desk tickets, including complex tickets and L3, L4 tickets/escalations
- Providing technical support across the company (in person or remotely)
- Ensuring changes are documented, reviewed, and implemented in such a way as to minimize risk to our client’s business operations
- Ensure compliance with all relevant laws, codes, regulations, and business policies and processes.
**Technical Qualification, Experience & Requirements**
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, and/or equivalent work experience
- Minimum of 7 years’ experience in the IT industry
- Industry based technical certifications (e.g., Microsoft Azure, AWS, MCSA and VMWare)
- Experience supporting Microsoft Office 365 and Azure AD - including but not limited to Exchange, SharePoint, and Teams
- Familiarity and experience working with on-premises, cloud, and hybrid server environments
- ITIL certification
- Australian residency, citizenship, or a valid working visa
- Located in Sydney
**Advantageous Certificates**
- Microsoft Certified Azure Solutions Architect
- AWS Certified Solutions Architect
- Microsoft Certified Devops Engineer
- Microsoft 365 Certified Enterprise Administrator
**Perks & Benefits**
- Competitive package
- Training & career development opportunities
- Flexible hybrid working environment in Sydney CBD office
- Work-life balance (because we understand people have lives outside of work)
- Work with open-minded and forward-thinking management. Bring your ideas
- Regular social events
- quarterly events like escape room challenges, fun Friday Teams games with banter about our love of cooking, eating & craft beers
- A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you_
