Experienced Personal Assistant

**About Orthopaedics SA**:
Orthopaedics SA is the largest private orthopaedic group in South Australia, comprising 23 highly skilled specialists dedicated to providing exceptional care to patients across all age groups. Supported by a professional team of administration, nursing, and management staff, we offer top-tier healthcare services in a collaborative, patient-focused environment.

**The Opportunity**:
We are looking for an **experienced Personal Assistant** to provide crucial support to one of our top orthopaedic surgeons. This is a fantastic opportunity for someone who thrives in a fast-paced, healthcare setting, excels at managing schedules, and enjoys offering high-level executive support. If you’re looking to elevate your career in a dynamic and rewarding environment, we want to hear from you

**Key Responsibilities**:
**Executive Support**:

- Provide dedicated one-on-one support to an Orthopaedic Surgeon, managing their complex schedule, arranging appointments, and preparing for meetings and presentations.
- Serve as the primary point of contact between the surgeon, medical staff, patients, and external partners, ensuring seamless communication and workflow.

**Multi-Site Coordination**:

- Effectively manage responsibilities across multiple locations, ensuring smooth coordination and communication between sites.
- Adapt to the unique protocols of each location, ensuring efficient operations and consistent service delivery.

**Clinic and Theatre List Management**:

- Schedule patient appointments and surgical bookings, ensuring the surgeon’s time is optimised and clinics run smoothly.
- Collaborate with the healthcare team to ensure efficient operations of clinics and theatres.
- Address cancellations or schedule changes promptly, minimising disruption to service delivery.

**Patient and Operation Accounts Management**:

- Oversee patient billing and invoicing, ensuring accuracy and timeliness in processing.
- Assist with insurance claims and liaise with insurance providers when required.
- Maintain accurate financial records and patient accounts, adhering to all organisational and legal standards.

**Patient Liaison**:

- Act as the first point of contact for patients, providing assistance, information, and support to ensure a high level of satisfaction.
- Address patient inquiries and concerns in a professional and timely manner, maintaining confidentiality and sensitivity.

**Document Preparation and Management**:

- Produce high-quality written communications, including patient correspondence, surgical notes, and medical reports.
- Ensure all documentation is accurate, current, and compliant with legal and organisational standards.

**Additional Support to Other Practices**:

- Provide administrative support to other practices within the organisation as needed.
- Adjust to different team dynamics and work environments while maintaining professionalism.

**Continuous Improvement**:

- Proactively identify areas to enhance operational processes and workflows within the practice.
- Participate in team meetings and initiatives aimed at improving patient care and office efficiency.

**Why Orthopaedics SA?**
- Join a supportive and dynamic team in South Australia’s largest orthopaedic group, working alongside skilled professionals.
- Competitive salary and opportunities for professional development in a rewarding healthcare environment.
- Play a key role in improving patient care and making a real impact within a respected healthcare provider.

**Application Process**:
**Job summary**

Play a pivotal role in enhancing patient care supporting leading Orthopaedic Surgeons.

Pay: $35.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Referral program
- Salary packaging

Supplementary Pay:

- Performance bonus

Application Question(s):

- Please list Microsoft Office products you are experienced with
- Do you have any experience with medical practice management software? if so please list below.
- What's your average typing speed?
- How much notice are you required to give your current employer?
- Please describe your Covid-19 vaccination status

**Experience**:

- Personal assistant: 3 years (required)

Licence/Certification:

- Working with Children Check (preferred)
- National Police Certificate for employment? (required)
- Australian driver's licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person