Helpdesk / Level 3 Support

2 weeks ago

Sydney, Australia Techtalent Full time

Techtalent is in search of a proficient and driven Level 2-3 Desktop Support and Device Replacement Specialist to play a pivotal role in maintaining and supporting a sophisticated network infrastructure.

**PRIMARY DUTIES**:
Deploy, maintain, and offer support for ICT systems, specializing in operating systems, Microsoft 365, desktop and mobile hardware, conferencing room hardware and software, as well as fundamental network concepts (TCP/IP, LAN, WAN), antivirus solutions, and scripting technologies.

Participate in the statewide implementation of new ICT hardware, necessitating occasional travel and after-hours deployments.

Provide expert guidance, consultation, and negotiation to personnel across all levels concerning Information Systems infrastructure and facility operations.

Cultivate a culture of high-quality customer service by adhering to meticulous system documentation and continuously striving for enhancements in work procedures.

Contribute to cohesive teamwork within the Technology Services Group by engaging with team members and supporting service delivery to the department.

Engage in analytical and problem-solving endeavors for the maintenance and support of a sophisticated Windows network environment.

**TECHNICAL/OPERATIONAL PROFICIENCY**:
Demonstrated proficiency in troubleshooting and supporting modern Windows Operating Systems (Windows 10 or 11), Microsoft 365 (including Teams), desktop and mobile hardware, and conferencing room hardware and software.

Proven analytical prowess in identifying, investigating, and resolving issues during ICT device deployment undertakings in a large and intricate environment.

Capacity for proactive action through self-initiation and an openness to exploring innovative methodologies.

Familiarity with ITIL principles and experience with contemporary IT Service Management (ITSM) platforms such as Service Now.

**QUALIFICATIONS AND COMPETENCIES**:
Relevant technical certifications or equivalent experience in desktop support and device replacement.

Excellent communication and interpersonal skills.

Ability to operate both independently and collaboratively within a team setting.

Willingness to travel and engage in after-hours deployments.

**Salary**: $80,000.00 - $115,175.11 per year

**Benefits**:

- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Sydney, NSW 2000 (preferred)

Ability to Relocate:

- Sydney, NSW 2000: Relocate before starting work (preferred)

Work Location: Hybrid remote in Sydney, NSW 2000

  • Helpdesk Support Consultant

    1 week ago

    Sydney, Australia Elcom Full time

    **Elcom Office**: 100 William St, Sydney 2000, Australia **Department**:Operations This is a great opportunity for a customer focused Helpdesk (L1&2) professional to work within a small but dedicated team of specialists for a global provider in digital content management solutions. We are seeking to appoint a Junior Help Desk professional to join our...

  • Helpdesk Support

    2 weeks ago

    Sydney, Australia MVP Asia Pacific Full time

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast. Are you hungry for growth,...

  • Level 1 Helpdesk

    2 weeks ago

    Sydney, Australia Knomis Pty Ltd Full time

    **Job title: Level 1 Helpdesk** **Position Overview**: **Key Responsibilities**: - Account Management: - Maintain up-to-date user access records, ensuring permissions are correctly assigned based on roles. - Assist in onboarding/offboarding of employees by managing account creation and deactivation. - Azure Management: - Assist in the administration and...

  • Level 1 Helpdesk Support

    2 weeks ago

    Sydney, Australia HAYS Full time

    **Your new company** A medium sized MSP based in North Sydney, known for their fun company culture and relaxed working environment. **Your new role** **What you'll need to succeed** - Excellent communication skills and a calm phone manner - AD, Azure & O365 experience - 2+ years experience on a helpdesk - Healthcare background is desirable but not...

  • Application Helpdesk Support

    2 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- Contract or TemporaryOur client is a leading financial services firm seeking an Application /HelpDesk Support to join their Sydney team on an initial 6m contract. The Application Support / HelpDesk staff member will help to cover level 1 support for the back office systems. **Key requirements**: - Strong analytical ability -...

  • IT Helpdesk Analyst

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    State Government Organisation - 2 month Contract - Higher Hourly Rate **Your new company** This State Government Organisation is currently rolling out a project and looking for experienced IT Helpdesk Analyst to join their project. This project goes for 2 months and the office location is in the CBD area. You will have a great opportunity working as part...

  • Helpdesk Support L1/l2

    5 days ago

    Sydney, Australia Onset Full time

    **Everyone loves this major food brand!** You’ll be working with a team of other helpdesk support engineers providing L1 - L2 helpdesk support services located in North Sydney. We cant tell you who the major brand name is right now but you will surely be excited when you do! **The Role** In this position you will be troubleshooting moderately complex...

  • Tech Support

    5 days ago

    Sydney, Australia Onset Full time

    **Sshh! Can you keep a SECRET?** You’ll be working at secret and later top-secret levels of security clearance in this **Tech Support **role, joining the **Brisbane, QLD** helpdesk of a globally renowned private business. **Please note**: - This business is associated with the Australian Government, and as such this role is **ONLY open to Australian...

  • IT Helpdesk Analyst

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    IT Helpdesk Analyst - Government Organisation - 12 Month Contract with Potential for Extension - CBD Location **Your new company** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract with the potential to extend. The organisation is located in Sydney CBD area. You will have the...

  • IT Helpdesk Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Bartier Perry Pty Limited Full time

    A collaborative and approachable team environmentProfessional development and training opportunitiesExposure to enterprise technologies and legal IT systemsA collaborative and approachable team environmentProfessional development and training opportunitiesExposure to enterprise technologies and legal IT systemsAbout the roleWe are currently seeking a...