
Level 1 Helpdesk
3 days ago
**Job title: Level 1 Helpdesk**
**Position Overview**:
**Key Responsibilities**:
- Account Management:
- Maintain up-to-date user access records, ensuring permissions are correctly assigned based on roles.
- Assist in onboarding/offboarding of employees by managing account creation and deactivation.
- Azure Management:
- Assist in the administration and management of Azure Active Directory.
- Perform basic user provisioning, password resets, and group management within Azure.
- Assist with troubleshooting Azure-related access and user authentication issues.
- Automation & Integration:
- Develop and implement basic automation tasks to streamline repetitive IT processes.
- Monitor automated workflows and provide feedback to improve system integration and performance.
- Hardware Management:
- Provide first-line support for desktop, laptop, and peripheral hardware (e.g., monitors, keyboards, mice).
- Assist in hardware inventory management, ensuring equipment is accounted for and in good working condition.
- Coordinate with external vendors for hardware repairs and replacements.
- Printer Management:
- Provide support for networked and local printers.
- Troubleshoot printing issues, including paper jams, connectivity issues, and printer driver problems.
- Monitor and manage the printer fleet to ensure proper functionality and resolve any hardware-related issues.
- General Helpdesk Support:
- Respond to and resolve Level 1 IT support tickets, ensuring timely resolution of technical issues.
- Assist end-users with troubleshooting IT-related issues, both remotely and in-person.
- Document and track issues in the IT service management system.
**Required Skills & Qualifications**:
- Technical Skills:
- Basic understanding of Active Directory and Azure Active Directory.
- Familiarity with IT hardware management and common issues (desktops, laptops, printers).
- Basic scripting or programming skills for automation (PowerShell or other languages).
- Soft Skills:
- Strong communication skills, both written and verbal.
- Good problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong customer service orientation and a willingness to assist colleagues.
**Desirable Skills & Experience**:
- Experience working with Azure and cloud technologies.
- Exposure to automation tools and system integrations.
- Familiarity with network configurations and troubleshooting.
- Previous helpdesk or IT support experience is a plus but not required.
**Education & Qualifications**:
- A degree or certification in IT, Computer Science, or a related field is desirable, but not essential.
- Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals) are a plus.
**Job Types**: Full-time, Permanent, Fixed term, Subcontract, Casual
Pay: $51,414.74 - $82,434.78 per year
**Benefits**:
- Work from home
Work Authorisation:
- Australia (preferred)
Work Location: In person
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