Level 1 Helpdesk

2 weeks ago

Sydney, Australia Knomis Pty Ltd Full time

**Job title: Level 1 Helpdesk**

**Position Overview**:
**Key Responsibilities**:

- Account Management:

- Maintain up-to-date user access records, ensuring permissions are correctly assigned based on roles.
- Assist in onboarding/offboarding of employees by managing account creation and deactivation.
- Azure Management:

- Assist in the administration and management of Azure Active Directory.
- Perform basic user provisioning, password resets, and group management within Azure.
- Assist with troubleshooting Azure-related access and user authentication issues.
- Automation & Integration:

- Develop and implement basic automation tasks to streamline repetitive IT processes.
- Monitor automated workflows and provide feedback to improve system integration and performance.
- Hardware Management:

- Provide first-line support for desktop, laptop, and peripheral hardware (e.g., monitors, keyboards, mice).
- Assist in hardware inventory management, ensuring equipment is accounted for and in good working condition.
- Coordinate with external vendors for hardware repairs and replacements.
- Printer Management:

- Provide support for networked and local printers.
- Troubleshoot printing issues, including paper jams, connectivity issues, and printer driver problems.
- Monitor and manage the printer fleet to ensure proper functionality and resolve any hardware-related issues.
- General Helpdesk Support:

- Respond to and resolve Level 1 IT support tickets, ensuring timely resolution of technical issues.
- Assist end-users with troubleshooting IT-related issues, both remotely and in-person.
- Document and track issues in the IT service management system.

**Required Skills & Qualifications**:

- Technical Skills:

- Basic understanding of Active Directory and Azure Active Directory.
- Familiarity with IT hardware management and common issues (desktops, laptops, printers).
- Basic scripting or programming skills for automation (PowerShell or other languages).
- Soft Skills:

- Strong communication skills, both written and verbal.
- Good problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong customer service orientation and a willingness to assist colleagues.

**Desirable Skills & Experience**:

- Experience working with Azure and cloud technologies.
- Exposure to automation tools and system integrations.
- Familiarity with network configurations and troubleshooting.
- Previous helpdesk or IT support experience is a plus but not required.

**Education & Qualifications**:

- A degree or certification in IT, Computer Science, or a related field is desirable, but not essential.
- Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals) are a plus.

**Job Types**: Full-time, Permanent, Fixed term, Subcontract, Casual

Pay: $51,414.74 - $82,434.78 per year

**Benefits**:

- Work from home

Work Authorisation:

- Australia (preferred)

Work Location: In person

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