IT Helpdesk Support Officer

2 weeks ago

Sydney, New South Wales, Australia Bartier Perry Pty Limited Full time
  • A collaborative and approachable team environment
  • Professional development and training opportunities
  • Exposure to enterprise technologies and legal IT systems

    • A collaborative and approachable team environment
    • Professional development and training opportunities
    • Exposure to enterprise technologies and legal IT systems

    About the role

    We are currently seeking a proactive and customer-focused Level 1 IT Helpdesk Support officer to join our IT team.

    This is a great opportunity for someone starting their career in IT or with up to 2 years of experience in a similar role, especially within professional services.

    You'll be working in a highly collaborative and supportive team that is known for its strong service culture and commitment to internal stakeholders. The position is based in our Sydney office, with the opportunity for hybrid work (following a successful probationary period).

    Our IT Service Desk operates on a rotating roster between 7:30 am and 6:30 pm, providing critical support to lawyers, partners, and corporate staff.

    Key responsibilities
    • Provide Level 1 support for hardware, software, and user issues across the firm.
    • Deliver high-quality customer service in person, over the phone, and via remote tools.
    • Log and manage incidents and service requests using the firm's ticketing system.
    • Troubleshoot and resolve basic technical issues including Microsoft 365, printing, network access, and mobile device support.
    • Identify and escalate complex issues to senior IT staff or other technical teams as required.
    • Assist with user onboarding/offboarding processes, IT inductions, and software rollouts.
    • Support the deployment and manual handling of IT equipment.
    • Participate in firm-wide projects including system upgrades and hardware refreshes.

    About you
    • Entry-level to 2 years' experience in a helpdesk, IT support, or service desk environment.
    • Strong interpersonal and communication skills with a customer-first mindset.
    • Exposure to Windows 11, Office 365, Active Directory, and basic networking is desirable.
    • Ability to work both independently and collaboratively in a team environment.
    • Strong attention to detail, time management, and a willingness to learn.
    • Relevant IT qualifications (TAFE/University or Certificate/Diploma level) or equivalent experience.
    • Help set up Teams meeting rooms and other AV equipment.
    • MS or ITIL certification is desirable but not essential.
    About Bartier Perry

    A 2024 Employer of Choice, Bartier Perry is a firm where our culture drives all that we do. This means we are down-to-earth and high-performing whilst promoting work-life balance. We work respectfully with each other, our clients and with the broader community.

    We have a united focus on excellence and our supportive and inclusive culture allows everyone to reach their potential and thrive.

    We are a progressive law firm that will nurture your talents and provide opportunities at every level of your career. Professional training and development programs are provided to enhance high performance and career progression.

    We have a clear strategy and purpose.

    From our accessible partners who actively mentor and provide guidance, through to secondment opportunities with industry leading clients, we enable our people to flourish both professionally and in their lives away from work.

    The benefits of working with us include:
    • Work life balance through our flex policy
    • Incentive bonus program for all staff
    • Regular social and team activities
    • Generous 20 weeks paid parental leave
    • In house learning and development opportunities
    • Reward and recognition program
    • Supportive Health & Wellbeing programs

    How to apply: Upload your cover note and CV. Alternatively you can email your documents directly to our People and Culture team at careers@bartier.com.au.

    Please note: Only applicants with the right to work in Australia will be considered for this role. All applications will be treated with the utmost confidentiality.

    Please also note: At this stage, we are inviting direct applications only. We will not be engaging the services of recruitment agencies for this role.

    Bartier Perry is committed to being an inclusive and flexible workplace where differences such as age, gender, culture, disability, sexual orientation, religion and family and caring responsibilities are valued and respected.

    Please contact the People & Culture team if you require any adjustments during the recruitment process or in the workplace. We encourage you to advise us at the time of application and we welcome hearing from you. We also understand the importance of social distancing at this time so our recruitment and onboarding process may be managed virtually so we can continue to prioritise the safety and wellbeing of our staff, clients, guests and the broader public.

    Seniority level
    • Seniority levelEntry level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionInformation Technology
    • IndustriesLegal Services and Law Practice

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