Helpdesk Support

2 weeks ago

Sydney, Australia MVP Asia Pacific Full time

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines.

MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth and work-life balance.

**Job Description**:

- Handle Level 1/2/3 ICT Help Desk Support (customer service) to the Client’s Internal Group, which includes standard help desk requests. This would be on chat, phone calls and MS teams calls.
- Administration of 0365 and Azure of Group:

- User Management.
- Group Management.
- Gradual improvements to deployment.
- Administration of AWS infrastructure (which includes Unix systems):

- Establishing logging and event notification.
- Patching.
- Performance monitoring.
- Gradual improvements to deployment.
- Administration of JIRA and Confluence (Cloud):

- JIRA flow automation (automation of many business functions that are situated on JIRA).
- Support and troubleshooting, minor changes to current deployment e.g., custom fields, feature additions.
- Documentation
- creating Standard Operation Procedures, guides, and all other forms of written documentation.

Qualifications:

- Minimum of 3 years experience as a Helpdesk Support.
- Experience with the administration and management of Microsoft 365 and Azure of Groups.
- Experience with AWS infrastructure and Unix systems.
- Experience using JIRA and Zendesk (or other helpdesk Customer Relationship Management).
- Strong verbal and written communication skills.
- Experience working with Australian clients is a plus.

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