Quality Assurance Officer

Quality Assurance Officer

**A workplace for you to be, you.**

Come and work with a team that values your unique perspective, contribution, career development and growth.

**About the role
- Full-time, fixed term contract until November 2025**

In this role we are seeking an experienced AML/CTF professional to be responsible for executing and improving the AML/CTF Operations Quality Control Framework across our AML operations and CDD teams. You will be responsible to delivering Line 1 QA including targeted training, support, reporting, feedback and identifying knowledge gaps with your stakeholders, uplifting their competence, efficiency and championing a continuous improvement mindset towards AML/CTF and Customer Due Diligence (CDD).

Key responsibilities include:

- Complete Quality Assurance reviews and control testing on AML/CTF Operations and CDD team activities to ensure adherence to procedures as well as quality and accuracy of work.
- Support changes in systems and processes and provide feedback and suggestions to improve the change process.
- Provide support and coaching to the AML/CTF Operations Analysts and CDD Officers to develop skills and improved effectiveness.
- Provide detailed monthly reporting to AML/CTF Senior Leader and Team Leaders highlighting any concerns, knowledge gaps or training opportunities.

**About you**
- Strong understanding of AML/CTF Operations team procedures, systems and practices
- Recent and relevant practical experience in complying with Australian AML regulations.
- Attention to Detail: high level of accuracy in order to check, process and complete tasks.
- Communication: high standard of written & verbal communication with an ability to clearly convey/explain information.
- Continuous Improvement: ability to identify areas for improvement, recommend best practices and co-ordinate change.
- Experience in a similar role will be well regarded.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000070873814