IT Desktop Support Technician

1 week ago

Melbourne, Australia Tesla Full time

What to Expect

What You’ll Do
- Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
- Provide timely resolution of end user problems as per SLA
- Provide support for field personnel remote communications and connectivity
- Basic administration of phone systems
- Exercise independent judgment consistent with department guidelines\standards
- Organize and prioritize workflow and to meet established timeframes
- Maintain updated knowledge of policies, procedures, products and activities of the assigned area
- Participate in on call activities and follow escalation processes
- Provide on call rostered support coverage as required (including occasional weekends)

What You’ll Bring
- Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware and software both onsite and remotely
- Knowledge of Windows and OS X environments and computer hardware and software at an intermediate or advanced level
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
- Must have experience working with ticket-based systems for registering incidents and requests
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting most aspects of wired and wireless configurations
- Experience with MS SCCM/Jamf or equivalent computer imaging
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Experience in Backups, Active Directory, O365, and Windows server environment
- Prior experience with Powerautomate highly valued in this role
- General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
- Excellent oral and written communication skills and able to communicate, read, and write effectively in the English language on all levels
- Excellent customer service skills, strong attention to details with excellent follow up
- General understanding of server computing, networking, phone setup

  • Desktop Support Technician

    3 days ago

    Melbourne, Australia Rex Technologies Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting. **Functions include**: - Windows 10-11, Microsoft Active...

  • Laptop and Desktop Technician

    17 hours ago

    West Melbourne, Australia Aftershock Pc Full time

    Are you a tech enthusiast with a passion for electronics and PC hardware? Aftershock PC is looking for a **Laptop & Desktop Technician** to join our team! **Who We’re Looking For**: We want a **technically minded individual** with experience in diagnosing and repairing **laptops and desktops**. If you have a strong background in hardware troubleshooting...

  • Desktop Support Technician

    5 days ago

    Melbourne, Australia RACV Full time

    Melbourne, Victoria | RACV Head Office - 12 months Fixed Term Full Time | Be part of a diverse and supportive team - Competitive Salary | Discount on RACV Products **Great things start here** Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the...

  • Desktop Dispatch Engineer

    4 days ago

    Melbourne, Victoria, Australia Total IT Global Full time $62,400 per year

    We're Hiring – Desktop Support Engineer (Casual Dispatch) | MelbourneAbout UsAt Total IT Global, we elevate digital journeys with cutting-edge innovation to achieve the vision of 'the enterprise of the future'. We offer a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth...

  • Desktop Auditor

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Desktop Auditor to join Service Stream in our Melbourne office. About the Role Service Stream’s Telecommunications division are currently seeking a Desktop Auditor to join our growing company. You will be responsible for performing desktop audits to ensure...

  • Desktop Support Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Blubiz Full time

    We are currently seeking an experienced Desktop Support Engineer to provide onsite and remote technical support to Senior Executives and staff for one of our key clients. This is a full-time position located on customer premises in Port Melbourne. Working with highly experienced solutions experts and remote support team, you will be responsible to maintain...

  • Desktop Support Analyst

    3 days ago

    Melbourne, Australia Corrs Chambers Westgarth Full time

    DESKTOP SUPPORT ANALYST - 492883 - Melbourne - Technology - Full time **Join Corrs Chambers Westgarth, Australia's leading independent law firm.** The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance. **At Corrs, we help you achieve your ambition - at every...

  • IT Desktop Support Officer

    1 week ago

    Melbourne, Victoria, Australia United Petroleum Pty Ltd Full time $60,000 - $90,000 per year

    United Petroleum is an independent, Australian owned leading petrol and convenience company which offers customers premium quality fuels and competitive pricing Australia-wide.We are seeking a motivated and proactive IT Desktop Support Officer with a minimum of 2 to 3 years' experience to join our team. This hands-on role is responsible for providing timely...

  • Support Technician

    1 week ago

    City of Melbourne, Australia First Focus IT Full time

    First Focus is Australia/'s best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we/'re continuing to win new clients and evolve our solutions. We pride...

  • Desktop Support Officer

    1 week ago

    Melbourne, Australia Osborne Richardson Australia Full time

    **Salary**: $45-$50 per hour **Location**: VIC - Melbourne **Ref**: OB/0641 **Description**: Osborne Richardson specialise in public-sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. - Initially to 5...