Desktop Support Analyst

DESKTOP SUPPORT ANALYST
- 492883
- Melbourne
- Technology
- Full time

**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**

The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance.

**At Corrs, we help you achieve your ambition - at every stage of your career.**

**Key Responsibilities**:

- Manage user accounts and permissions, ensuring appropriate access levels and security measures are maintained across systems
- Provide technical support and troubleshooting for end-users, ensuring efficient operation of hardware, software, and peripheral devices
- Provide fast and efficient response times to desktop service requests
- Provide advice and guidance to colleagues regarding incidents
- Conduct installation, configuration of desktops, laptops, peripheral equipment, and software
- Ensure that work is carried out within agreed service levels and in accordance with IT service level requirements
- Manage AV requests for events, virtual meetings, client meetings, seminars, education sessions, interviews, and ad-hoc requests
- Responsible for operating, testing, and troubleshooting audio and video equipment
- Liaise with staff to ensure AV requests are prepared and tested in preparation for all meetings and events
- Participation in Technology Projects

**Required skills and experience**:

- Demonstrated desktop support experience ideally gained within a professional services environment
- Strong customer service focus with a positive and proactive approach to client service
- Ability to work autonomously as well as within a team
- Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders
- Well organised with ability to prioritise competing tasks
- Displays resilience and positive attitude when faced with times of high pressure
- ITIL Foundation certificate

**Preferred Qualifications and Experience**:

- Experience with Zoom and MS Teams Rooms
- Experience managing an AV environment
- Demonstrated Desktop Support experience, ideally gained within a professional services environment
- Vendor certification in one or more relevant technologies
- ITIL Foundation certificate.

**About us**:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

**Why Corrs?**
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.
- **Flexible working as standard** - we’ve established flexibility as standard business practice and an option for all our people.
- **Bonus leave** - an additional week of leave each year (5 weeks annual leave in total).
- **Generous parental leave entitlements**- we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months).
- **Wellbeing program** -We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
- **Diversity and Inclusion** - This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
- **Responsible business approach** - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact’s Ten Principles on human rights, labour, environment and anti-corruption, and the UN’s Sustainable Development Goals.
- **Learning and development opportunities** - including our Australian-first international study scholarship, our national training program and our mentoring program.

For more information, see our website