Koorie Student Support Officer

The role is a first point of contact for Koorie students and provides generalist support throughout the students' journey. The incumbent is a key and active participant of the Student Support and Engagement team and provides support as part of a multi-disciplinary team.

As a Koorie Student Support Officer, your key responsibilities include:

- Actively support Koorie students through enrolment, considering potential barriers including financial, cultural, LL&N (Language, literacy and numeracy) and look to support students through the process, promoting scholarships, reconnect program and financial capability support as required.
- Provide individual support in relation to a range of topics including, study skills, social connectedness, financial capability and general wellbeing/welfare matters
- Support Koorie students to connect with Language, Literacy and Numeracy support, Librarian resources/services and actively participate in study groups.
- Act as a pathway for Koorie students to access internal and external support services.
- Ensure high risk or urgent cases are referred and escalated swiftly to appropriate internal supports.
- Facilitate the collection and reporting of Koorie feedback including via surveys and feedback sessions.
- Actively promote prospective student facing events (e.g. Open Days etc.) and celebrations of cultural identity of Koorie learners (e.g. Join the Dots) to the local Aboriginal and Torres Strait Islander community through appropriate channels.
- Celebrate Aboriginal and Torres Strait Islander culture and acknowledge significant dates and key events, by participating, facilitating and coordinating engagement activities and/or events.

**ABOUT YOU**

You are a highly motivated individual with well-developed skills and experience in engaging students in an educational setting, high quality oral and written communication skills, good interpersonal skills with the ability to build rapport. You can demonstrate empathy for the needs of a diverse student population.

**Qualifications required for the role**:

- Diploma qualified in a community service or related field or equivalent significant student support and/or engagement experience.

**ABOUT US**

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- ** An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- ** Professional Development**:

- continue to grow your career as you nurture your students
- ** Networking Opportunities** with Industry Partners
- ** State of the art facilities** on our campuses
- ** Free on-site parking** as well as locations close to public transport
- ** Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Verified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia
- Verified Police Check (position dependent)

**Applications for this position close at 6pm, Sunday, 9 February 2025.**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Kaine Reynolds, Manager

Find out more about us by visiting us on our Website and social media sites.

Position description

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