Family Assistance Officer

7 days ago

Parramatta, Australia Catholic Diocese of Parramatta Full time

At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students.

Our aim is to ensure our schools are the first choice for families, students and staff.

**Family Assistance Officer**:
**Job no**: 507830
**Work type**: ongoing full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Finance

Our School Fees Liaison Unit is seeking an enthusiastic **Family Assistance Officer** to join the team on a **Permanent Full-time basis.** If you have experience managing financial hardship, collections, and striving for positive resolutions, this opportunity is perfect for you

**About the Opportunity**:
Reporting to the School Fee Liaison Unit Manager, the focus of your role will be managing school fees for a designated portfolio of families. More specifically you will be:

- Working with families and schools in a designated portfolio to ensure school fees are collected
- Managing issues of hardship and payment problems
- Responding to school fee debt enquiries for a designated portfolio of families
- Ensuring effective communication with principals, finance staff and families on fee debt matters
- Providing advice on debt concessions and write-offs to ensure student retention
- Developing and improving school fee liaison processes and procedures

**What's in it for you?**

There are so many great things that CSPD has to offer As a valued CSPD employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all, we offer:

- Competitive remuneration
- Salary packaging
- Wellbeing initiatives and resources
- Flexible work arrangements for eligible employees
- Extensive growth and development opportunities
- Ex-gratia leave
- Cultural leave for Aboriginal & Torres Strait Islander employees
- State-of-the-art facilities

**About You**:
To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of CSPD along with:

- Experience in financial assessment or relevant financial background
- Experience working with medium to large organisations
- Some experience working with clients experiencing financial hardship

**Interested?**

A Working With Children Check is mandatory for all roles within CSPD. For more information, please visit The Office of The Children’s Guardian.

**Advertised**: 07 Jan 2025 09:01 AUS Eastern Daylight Time
**Applications close**: 21 Jan 2025 17:01 AUS Eastern Daylight Time

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