Family Assistance Officer

2 weeks ago

North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

**Job no**: 507830
**Work type**: ongoing full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Finance

Our School Fees Liaison Unit is seeking an enthusiastic **Family Assistance Officer** to join the team on a **Permanent Full-time basis.** If you have experience managing financial hardship, collections, and striving for positive resolutions, this opportunity is perfect for you

**About the Opportunity**:
Reporting to the School Fee Liaison Unit Manager, the focus of your role will be managing school fees for a designated portfolio of families. More specifically you will be:

- Working with families and schools in a designated portfolio to ensure school fees are collected
- Managing issues of hardship and payment problems
- Responding to school fee debt enquiries for a designated portfolio of families
- Ensuring effective communication with principals, finance staff and families on fee debt matters
- Providing advice on debt concessions and write-offs to ensure student retention
- Developing and improving school fee liaison processes and procedures

**What's in it for you?**

There are so many great things that CSPD has to offer As a valued CSPD employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all, we offer:

- Competitive remuneration
- Salary packaging
- Wellbeing initiatives and resources
- Flexible work arrangements for eligible employees
- Extensive growth and development opportunities
- Ex-gratia leave
- Cultural leave for Aboriginal & Torres Strait Islander employees
- State-of-the-art facilities

**About You**:
To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of CSPD along with:

- Experience in financial assessment or relevant financial background
- Experience working with medium to large organisations
- Some experience working with clients experiencing financial hardship

**Interested?**

A Working With Children Check is mandatory for all roles within CSPD. For more information, please visit The Office of The Children’s Guardian here.

Position Description

**Advertised**: 07 Jan 2025 09:01 AUS Eastern Daylight Time
**Applications close**: 21 Jan 2025 17:01 AUS Eastern Daylight Time

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