Claims Specialist

**RECOVERY AND CLIENT PARTNERSHIP CLAIMS SPECIALIST - PERSONAL INJURY - MELBOURNE, VIC**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

An opportunity exists for an individual looking to utilise their workers compensation claims expertise, analytical and problem-solving skills to identify opportunities to improve the customer experience. As a Claims Specialist working in the Recovery and Client Partnership Team, your focus in this role will be to identify and implement strategies to support programs that improve performance.

**About the role**
- Supporting business objectives, ensuring service levels, customer expectations and regulatory obligations are met.
- Managing internal relationships and promoting cross-team collaboration to resolve issues and achieve optimal outcomes.
- Influence and drive actions with teams to improve claims management and embed best practice principles.
- Proactively engage with clients, partners and providers in the identification and development of key programs of work relevant to business/ performance need.
- Leading the delivery of key programs, ensuring alignment with program intent and objectives are met.
- Monitoring and reporting on emerging trends and business risks, providing insights to inform claim strategies and client performance
- Partnering with Business Account Managers in conducting root cause analysis and supporting the improvement in service delivery.
- Providing actionable recommendations to the Team Manager and contributing to initiatives to address portfolio risks, including advocating for best practice claims management

**About you**
- A passion for helping our customers and delivering a great customer experience
- Strong interpersonal and communication skills with the ability to influence and build strong relationships
- The ability to identify and implement performance improvement initiatives
- Experience within a personal injury or disability setting and/or an Allied Health background with demonstrated experience in supporting injury recovery through a clinical setting.
- Resilience and a proven ability to work in a highly dynamic environment
- Excellent time management and problem-solving skills

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72272

**Position Cluster**:

- Non-Executive