Claims Specialist

1 week ago

Melbourne, Australia Opal. Full time

**Discover Opal.**

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

**Discover the Opportunity**....

We have an exciting new opportunity available to join the Opal People Safety and Culture team as a Claims Specialist.

Based at Opal head office in Burnley, VIC the primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with regulatory requirements. You will be the central point of contact for the injured worker in relation to their claim and provide RTW support to the Recover at Work Business Partner.

This role involves significant collaboration with multiple stakeholders with a focus on maximising return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

You will contribute to the success of Opal by:

- Managing a portfolio of claims for the full life cycle of the claim
- Assessing and determining claims, including arranging medical assessments and investigations
- Interpreting relevant legislation and compliance with WorkSafe claims manual and WIRC Act
- Assisting with file reviews in preparation for self-insurer self-audit program (SISAP) audits
- Engaging on a regular basis with people leaders and the HR team to discuss claims and develop collaborative strategies for management

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;
- At least 2 years’ experience performing end to end claims management for a Self-Insurer under Victorian Workers Compensation
- Good working knowledge of medical and legal terminology
- Completed WorkSafe approved training as a Return-to-Work Coordinator
- Experience in managing relationships and competing stakeholder priorities
- Ability to maintain composure in challenging situations while ensuring a focus on customer service
- Ability to manage multiple priorities to meet agreed deadlines whilst maintaining accuracy and a good attention to detail

For more information please contact Annik Pearson on +61 3 9730 5451 or jump right in by sending us your CV.

**Our Opal Values**

**Thinking packaging. Discover Opal.

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