Claims Specialist

CLAIMS SPECIALIST (CUSTOMER EXPERIENCE TEAM) – PERSONAL INJURY – MELBOURNE, VIC

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About the role 

As a Claims Specialist you will play a crucial role in improving our service delivery by engaging with injured workers at pivotal moments in the claims cycle. Your insights and analysis will contribute to the refinement of processes and ensure that we continue to meet the needs of our customers effectively.

• Connecting with customers at critical points in the claim cycle to provide support, gather information and ensure a smooth process
• Review and analyse information gathered to identify trends, gaps and areas for improvement
• Develop and implement changes in processes to address identified gaps and enhance the overall claims experience for customers
• Work closely with other teams to ensure seamless integration of process improvements and maintain high standards of service delivery
• Maintain accurate and detailed records of interactions and changes implemented to ensure transparency and accountability

About you

• Minimum of 2 years' experience as a Senior Case Manager
• A passion for helping our customers and delivering a great customer experience
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities and deadlines effectively.
• A proactive and adaptable approach to work
• Resilience and a proven ability to work in a highly energetic environment
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.