Senior HR Business Partner

Senior HR Business Partner, Independent Review Office

• Temporary role up to 6 months. Part-time arrangements for the right candidate may be considered
• Clerk grade 9/10, base salary ranging from $129,464 to $142,665 per annum plus superannuation
• Sydney CBD - Flexible working arrangements
• Closing Date
  Wednesday 15 October 2025 at 9:59am

The organisation
The IRO is an independent statutory office established under the Personal Injury Commission Act 2020.

The statutory functions of the IRO include to:

• find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
• manage and administer the Independent Legal Assistance and Review Service (ILARS);
• conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more information about the IRO click here

About the role
We are excited to share with you the fantastic opportunity to join our team as a Senior P&C Business Partner to work with the business in building a high performing, accountable and inclusive workforce to deliver on strategic and operational priorities.

What a typical workday could include

• Partnering with executive and senior business leaders to co-design workforce initiatives to support their people strategies
• Demonstrating your facilitation skills to deliver strategically aligned workshops to a range of stakeholders
• Acting as a trusted partner, translating organisational objectives into quality organisational and talent management initiatives
• Leading and supporting the delivery of people projects, including Change and Restructure Management programs of work
• Ensuring policies and processes are aligned with best practices

What you bring to the role
You are a person who thrives in a highly connected and collaborative team with a strong culture, and:

• Enjoys empathising, coaching and partnering with stakeholders from entry level up to executive level.
• Has a comprehensive understanding of HR frameworks and practices such as change management, organisational design, behavioural science and/or organisational psychology
• Can provide clear, focused and pragmatic advice to people leaders to build leadership capability
• Able to identify and advise on people related issues, exercising sound judgment, empathy and discretion when dealing with sensitive and complex people, culture and workforce issues to deliver positive productive and inclusive workforce solutions
• Strong listening and communication skills to engage and deeply collaborate with stakeholders

Essential Requirements

• Business partnering experience
• Proven track record of working towards change
• Mentoring and supporting leaders with team management and goal setting
• Ability to deliver and strengthen workplace culture
• Learning and development experience, desirable

Applicants invited for interview will be required to complete additional assessments.

What we need from you:

To start your journey towards joining our Team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

Role is temporary up to 6 months with the possibility of extension or conversion to on-going

The Independent Review Office is proud to be an EEO Employer who is fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing date: Wednesday 15 October 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process