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National Training Lead
2 weeks ago
**Introduction**:
Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
What is in it for you?
**Supportive Environment**: Collaborate with enthusiastic individuals in our Melbourne CBD office (2min walk from Melbourne Central Train Station, working within a bustling retail precinct with over 50 retail stores)
**Benefits**: Discount on food products, themed events and family fun day, Employee Assistance Program and discounted private health insurance.
**Flexible Work**: Work from home flexibility available upon successful completion of probation.
**Meaningful Work**: Join a team committed to making a positive impact on wellness and sustainability.
**Description**:
**The Role**:
As a result of our continued growth, we are looking for an experienced National Training Lead to join our Contact Centre team, based at our brand-new office in the iconic QV Building in Melbourne CBD. Reporting to the National Customer Support Manager, you will be responsible for delivering targeted training to both new and existing employees, helping them develop the necessary skill expertise and behavioural competencies. Additionally, through leveraging on your leadership, content creation and data analysis expertise, you will ensure that training initiatives meet immediate learning needs while also aligning with broader organisational goals.
**Key Accountabilities**:
Design training that ensures our employees have the required skills and behaviours to do their jobs to the required standard considering the need to balance training outcomes with operational requirements.
Create an operational training plan that ensures programs are planned and scheduled.
Provide reports to NCC Leadership team monthly, outlining delivered and planned training initiatives.
Analyse, review and report on data and feedback
Undertake Training Needs Assessment with Team Leaders, Operations Managers and the wider NCC Leadership team to determine training gaps.
Research and advise on learning and development opportunities as required.
Monitor the national skills matrix report on consultant performance and coordinate with Team Leaders and Operations Managers regarding group training needs.
Identify and implement new processes and procedures to improve efficiency.
**About You**:
Certificate IV in Workplace Training and Assessment (mandatory) or other appropriate/relevant qualifications/experience
Analytical, conceptual and problem-solving skills with ability to think outside the square.
Demonstrated experience in the design of highly effective training programs appropriate for front line customer service team members.
Innovative and creative in approach with the ability to tailor language/approach to suit different audiences.
Resilience and adaptability to change.
Effective time management and ability to prioritise tasks and activities to level of importance.
Highly motivated and enthusiastic with a genuine passion for learning, development and continuous improvement.
Great networker, able to build and maintain professional relationships with business partners at all levels within the company.
If you are excited to take on your next challenge, click “Apply” and join us in driving operational success and positioning our organisation at the forefront of our industry
**Please note**: Only Australian Citizens or Residents are eligible to apply.
