Customer Engagement Platform Owner

4 days ago

Newcastle, Australia Greater Bank Full time

**About the role**

As part of the Marketing and Customer Experience team, the Customer Engagement Platform Owner will use their broad understanding of our customers, our market and business as a whole to make informed decisions about the direction and functional capabilities of the organisation’s customer engagement platforms, including our new CRM platform.

Managing a small team, you will help devise and champion the vision of the CEP’s goals and success measures to the business and the teams designing and implementing product changes and utilising the platforms day to day.

**What this position does**
- Support leaders across Sales Marketing & Distribution (SMD) and other divisions to develop, socialise and agree the Product Strategy and Roadmap for each product comprising the CEP as a tool for customer engagement, service and analysis
- Manage relationships with vendors for CEP product suite
- Manage the CEP product suite backlog and refine to reflect priorities, balancing benefit with effort, risk and technical complexity
- Owns customer testing, design testing, and UI/UX processes to ensure that the customer view is front and centre at all times
- Develops strong knowledge of the market sectors relevant to the organisation’s CEP
- Track emerging trends to inform the product roadmap.

**What we’re looking for**
- A senior, change-focused, IT literate individual, with in-depth knowledge of the technology capabilities needed to implement effective customer engagement in an organisation
- Talented facilitator and people and stakeholder manager, with ability to garner broad understanding, support and ownership of customer engagement plans, technology and ways of working across an organisation
- An analytical problem-solver with decision making ability and a high attention to detail
- Strong communication and stakeholder management skills (listening, influencing and persuasiveness), capable of dealing effectively with all levels of staff
- Previous experience as a Product Owner, or as a Product Manager who is comfortable directing/managing delivery teams
- Vendor management skills or experience working in a vendor/system integrator environment would be advantageous

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay - Our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About us**

We’ve been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

  • Product Owner

    1 week ago

    Newcastle, Australia Avetta, LLC Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS...

  • Digital Project

    6 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Digital Project & Portfolio Risk Specialist** - ** Looking to join a team that makes a real difference to the citizens and businesses of NSW?** - ** Want experience to progress in a Security, Risk & Compliance career?** - ** Temporary / fixed term role for 24 months with opportunity to extend or Ongoing** - ** The package includes a base salary range of...

  • Customer Engagement Specialist

    2 weeks ago

    Newcastle, Australia Anglican Care Full time

    **The Opportunity**: Newcastle Anglican is looking for a Customer Engagement Specialist to join the team! You will provide high level customer service to all people we service, including family members and external stakeholders of the organisation. **Why Work for us?** Newcastle Anglican places people at the centre of our work. As a part of working for a...

  • Senior Power Platform Developer

    2 weeks ago

    Newcastle, Australia ClearCompany Full time

    The Senior Power Platform Developer plays a key role in supporting and developing a national information management system built on Microsoft Dynamics 365 CRM, the Power Platform, and integrated with SharePoint and other third-party tools. The role involves leading technical development, documentation, testing, release management, and mentoring junior...

  • Courier Owner Drivers

    3 days ago

    Newcastle, Australia Winc Full time

    **Winc** is a workplace support company. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. We're here for all organisations, whether they're an SME or large enterprise, in education or health, private sector or government. - We are seeking experienced **Courier Owner...

  • Platform Support Officer

    1 week ago

    Newcastle, Australia SS&C Technologies Full time

    Platform Support Officer - Newcastle SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000...

  • Technical Lead

    2 weeks ago

    Newcastle, Australia Visual Lease Full time

    Overview Technical Lead - Platform - Identity. Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering...

  • Rent a Tent Event Manager

    3 days ago

    Newcastle, Australia Camplify Holdings Limited Full time

    **About Us** Camplify Holdings Limited (ASX: CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay. Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia APG Workforce Full time

    12 - Month Contract - Government Role - $31.53 Per Hour + Super - Newcastle Location + WFH APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Newcastle Government Sector. - **$31.53 Per Hour + Super**: - **12 Month Contract with high possibility of extension**: - **Newcastle Location + WFH**: - **_The roles...

  • ▷ (Urgent Search) Head of CX, Digital Transformation and Customer Engagement

    3 weeks ago

    Newcastle, Australia ClearCompany Full time

    About the Role This is a truly unique Head of CX, Digital Transformation and Customer Engagement opportunity for a leading B2C Services company who are transforming the way they acquire, engage and retain customers. You could be a part of it with a big company-wide and industry-wide impact. Your core focus will be to lead all CX, Digital Transformation and...