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Platform Support Officer

2 weeks ago

Newcastle, Australia SS&C Technologies Full time

Platform Support Officer - Newcastle

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**About SS&C Technologies**

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.

**Get To Know The Team**:
Working for SS&C's Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development. This role directly supports people's long-term financial well-being by helping them manage their retirement savings, making it both fulfilling and impactful. The essential nature of the superannuation industry ensures job stability and growing demand, while the work spans finance, customer service, technology, and compliance-providing diverse career paths.

You'll be part of a closely collaborative team that leverages new technologies to enhance efficiency and member experience, creating a dynamic, customer-focused environment with room for both personal and professional growth.

**What You Will Get To Do**:
The Platform Support officer will undertake the following duties:

- Provide first-line support to Fund Administration for platform-related issues, resolving technical problems promptly and efficiently.
- Assist users with platform navigation, functionality, and troubleshooting.
- Log, track, and resolve defects using JIRA, ensuring timely resolution and communication with users.
- Monitor platform performance and proactively address potential issues.
- Maintain accurate records of support activities, system configurations, and procedures.
- Work closely with our Production Support, and Managed Services teams to support platform-related projects and initiatives.
- Coordination of User Acceptance Testing
- Documenting test steps and activities
- Undertake testing of releases when required
- Ensure all platform activities comply with relevant regulations and standards

**What You Will Bring**:

- Proven experience in a technical support or platform administration role.
- Strong understanding of financial platforms and related technologies.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Familiarity with ticketing systems and incident management processes.
- Expertise in managing and troubleshooting financial platforms.
- Ability to analyse issues and implement effective solutions.
- Strong verbal and written communication skills for interacting with users and documenting processes.
- Ability to manage multiple tasks and prioritize effectively.
- Commitment to providing excellent support and service to users.
- Ability to adapt to changing technologies and processes.

**Recruitment Process**
- MS Teams Screening - TA Partner
- 1 Hour Behavioral Interview - Hiring Manager/s
- Offer

**Why You Will Love It Here**

At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.
- SS&C Advantage a comprehensive reward and wellness platform
- Income protection insurance and salary continuance
- Bonus Scheme
- Death and TPD insurance (Available through SS&C Superannuation Fund)
- Private Health Insurance discount
- Generous Bereavement & Compassionate Leave
- Primary & Secondary carers paid parental Leave
- Focused on Mental Health
- Hybrid Working Model

Unless explicitly requested or approa