Customer Service Officer

2 days ago

Arndell Park, Australia TenacityCX Full time

Based in small office with positive vibes in Arndell Park
- FT hours, $32 per hour, Mon to Fri - no weekends
- Maternity leave position - up to 12 months

**Customer Service Officer - Accounts**
- **Maternity leave position - up to 12 months**:

- **Based in Arndell Park, Western Sydney**:

- **Temp FT hours role based in a small office**:

- **$32 per hour plus super**:

- **July start**:

- **This role is office based, 5 days per week, Monday to Friday, standard business hours**:

- **Collections/Debtors Team**

Come and work for one of the biggest energy companies within Australia.

**About the role**

With a large influx of calls from their valued domestic and commercial customers, you will be at the forefront of the company looking after the accounts component of energy customer within the Greater Western Sydney area. You will cover a maternity leave position for up to 12 months.

You will handle debtors, correspondence and enquiries, including account queries, escalations, the processing of orders, payments and new customer enquiries, with an aim to set up new accounts.

The overall purpose of the role is to ensure that the accounts are paid on-time and chase up any accounts that have not yet settled their invoice.

You will deal with multiple stakeholders and teams across the large organisation in order to ensure a smooth delivery of the product, in a timely manner.

**Who is the best person for the role and what experience would be ideal to be a success in this role**
- Recent experience working in a contact centre
- Superb written communication skills
- Excellent command of the English language, including grammar
- Attention to detail is critical as you are dealing with dollars and delivery addresses
- High degree of empathy
- Strong ability to handle escalated calls with care, empathy and respect
- Someone who wants to work in an office 5 days per week - this is not a WFH role
- A team player - work closely with the immediate team but also gathering information from other business areas
- Reliable and punctual
- And a good sense of humour would be very welcomed

**What is in it for you?**
- Join an organisation that genuinely cares for its people
- On the job training - you will not be in a classroom for extended periods, or at all.
- NO KPI’s and no sales targets
- Free parking (this office is not near a train station but has the bus on the doorstep)
- Have weekends to yourself - work Monday to Friday only
- Work Life balance
- The team of approx. 20 in the contact centre and 3 within the debtors team, love to celebrate with food at every occasion
- A real family feel - the best thing about working here is the people and the culture
- Something tells me that there will be lots of BBQ lunches in this organisation ;)

Send your CV over today to discuss this unique opportunity to support the community and make a difference

**Please note**: You must be an Australian Citizen or Permanent Resident to be eligible to be considered for theis role.
- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment & we have multiple permanent and temp opportunities for Customer Service superstars._

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