Customer Service Representative

3 days ago

Arndell Park, New South Wales, Australia Garlock Pty Ltd Full time $60,000 - $90,000 per year
Introduction

Are you ready to join a company with a proud history and a clear vision for the future? At Garlock, we combine more than a century of stability with a relentless drive for continuous improvement. We're seeking a Customer Service professional who's not only passionate about helping customers but also eager to leverage new technologies including AI to deliver smarter, faster solutions. If you value safety, teamwork, and personal growth, you'll find your place here.

Why Garlock?
  • Work for a company that values safety and reliability, with a legacy of helping industries thrive
  • Be part of a team that encourages continuous improvement and personal growth
  • Experience a workplace where your ideas matter and your development is supported
Your Role
  • Process incoming orders and complete quotations and tenders
  • Build and maintain strong customer relationships
  • Liaise with manufacturing and logistics to ensure smooth order progress and stock management
  • Review and investigate customer requests, including technical queries, and collaborate with the wider Garlock team to deliver solutions
  • Assist with projects, tenders, and contract administration
  • Participate in safety initiatives and process reviews to improve efficiency
Who We're Looking For
  • Experience in office-based customer service
  • Self-motivated team player with excellent communication and interpersonal skills
  • Willingness to learn and adapt, with a focus on continuous improvement
  • Interest in using and learning AI tools to become more proficient and efficient in your role
  • Strong time management, organisational skills, and attention to detail
  • Competence in Microsoft Office, especially Excel, Word, and PowerPoint
Desirable Attributes
  • Previous technical experience
  • Knowledge of PRONTO or other ERP systems
Your Team and Support
  • Report to the Customer Service Manager
  • Collaborate with team members across Australia and connect with colleagues globally
  • Benefit from ongoing in-house training and flexible work locations
What We Offer
  • Purpose-driven work supporting Australian industry and the wider community
  • Supportive and fun team environment
  • Competitive remuneration and a quarterly bonus scheme
  • Exposure to all facets of the business
  • On-the-job training and on-site parking
About Garlock

Garlock has delivered innovative sealing solutions since 1887. We pride ourselves on technical expertise and a commitment to providing solutions that add value for our customers. Our team environment is designed to help you excel and grow in your role.

If you are ready to join a company that values your growth, safety, and innovative spirit, we want to hear from you.

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