Customer Service Officer

6 hours ago

Arndell Park, Australia Jaybro Group Full time

**About the business**

Jaybro is a leading supplier to civil and building contractors providing a wide range of products including site safety equipment, road and traffic signage, temporary fencing solutions and tools and hardware.

Jaybro's success has been due to the consistently high level of customer service provided, resulting in increased demand and repeat business.

At Jaybro it's all about delivering WOW service experiences, challenging yourself and having a growth mindset.

**About the role**

We are looking for a driven and results oriented individual to take ownership of trade sales accounts, provide solution-based calls and deliver growth.

Our dynamic, fast-paced and friendly environment will suit an energetic, bubbly self-starter with a can-do attitude who enjoys multi-tasking and is not afraid of change.

**Responsibilities**
- Delivering WOW service to make life easier for construction contractors
- Be one touch resolution for customer enquiries
- Answering 55+ customer calls a day (inbound & outbound)
- Upsell and cross sell on all orders
- Generate leads for product categories
- Servicing key our accounts to ensure repeated business & grow GP$ from accounts
- Accurate order entry

**Benefits and perks**
- Great company culture & high employee engagement
- Career advancement, personal training & development programs
- Dynamic and supportive Management & Team

**Skills and experience**
- Customer Service/ Sales experience - inbound & outbound calls
- Comfortable cross-selling, up-selling and generating leads
- Previous experience in the civil construction industry supply industry is highly regarded
- Intermediate level Microsoft Office Suite

As part of Jaybro's recruitment process an Online assessment & criminal history check will be required.

Must have the right to work in Australia.

No agencies

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