Payment Assist Specialist

5 days ago

Melbourne, Australia Red Energy Full time

**Payment Assist Specialist**
Owned by the mighty Snowy Hydro we are 100% Australian owned and operated, and we work hard each day to provide an exceptional customer experience to over 1 million of our customers here in Australia. We have won 11 Canstar Blue Awards in a row for Most Satisfied Customer, now that's an achievement

We are calling all Customer Service superstars to join our supportive and vibrant team If you are passionate about helping people, we are offering a unique opportunity to further develop your customer service skill set and join our Payment Assist Team.

**What do I need?**

Though having collections experience is preferred it is not essential. Your resilience and positive attitude will see you succeed in this role. You are given the chance to showcase your exceptional customer service experience to this position and in turn, we do the rest by giving you the right tools and knowledge to keep you confident within your role and on track for success

**How will I help?**

Our Payment Assist Team supports our customers through the debt recovery process. This is relayed by having a high level of customer centricity and understanding. Your strong customer service skills and ability to empathise with the customer, will enable you to work through challenging conversations and provide them with the best outcome and customer experience. The experience and exposure you will gain throughout the role will empower you to make a difference for customers.

**Why join Red?**

We want you to love what you do
- and where you do it. That’s why in this role we are offering you a full time working from home opportunity. Other benefits we offer at Red include:

- Permanent, full time work that won’t be affected by lockdown
- Work from the comfort of your own home
- Flexible working hours, Monday-Friday, set shifts between 8am-6pm
- Highly driven values based company that looks after its people and where diversity is openly celebrated
- Competitive base salary with salary reviews and the potential to earn bonuses every 6 months
- Comprehensive training and ongoing support
- Staff discount off your electricity and gas bills
- Two additional days off per year (which we call Good Life Leave)
- Option to purchase additional annual leave - who doesn’t like holidays?

Red really is a fantastic place to work and you will be armed with The Power to Be Different, given all the tools you need to be a true success and an opportunity to leave your mark

Job Reference: RED00100802

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