Payment Support Specialist

4 days ago

Sydney Melbourne, Australia Mable Full time $60,000 - $80,000 per year
HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We're driven by helping customers attain better outcomes
This position is part of the Mable team. 
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. 
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year. 
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit
About the role
Be part of our Client Accounts Admin Team and help make every payment process seamless. Working within our Contact Centre, you'll support clients, providers, and funding organisations to quickly resolve payment challenges and keep services running smoothly. Key Responsibilities:
  • Resolve issues related to claiming payments through NDIS and HCP funding.
  • Manage and process incoming communications related to invoicing and payments.
  • Build and maintain strong relationships with stakeholders across the Disability and Aged Care sectors.
  • Accurately maintain records and update client information in Salesforce.
  • Provide cross-functional support to other areas of the Finance team as needed.
  • Allocate and reconcile payments, ensuring receipts are correctly matched to customer invoices across multiple payment methods.
  • Reconcile bank accounts daily, investigating and resolving any unreconciled amounts promptly.
  • Process direct debits, credit card payments, and other banking transactions efficiently and accurately.
  • Support customers with complex or escalated payment issues, delivering clear and empathetic assistance via email and phone.
Skills, Knowledge, and Experience
  • 2+ years experience in either Accounts Receivable, NDIS Plan Management
  • Support Coordination or the Disability sector (with exposure to payments).
  • Knowledge of NDIS funding (desirable).
  • Intermediate Excel skills would be advantageous
  • Exceptional problem solving skills.
  • Ability to handle escalations in an efficient, empathic manner
  • Excellent Customer Service and Communication skills
  • Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.

We're Switched On We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. 
We're Bold We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas. 
We're One We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We're Impactful We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.
Our benefits
Power your career Learn from industry experts, experienced leaders, and on-the-job opportunities. 
Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.   Work with flexibility We're a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday Acknowledge a significant day your way with family and friends. 
Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don't feel like you 'tick all the boxes,' we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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