Payments and Claims Specialist

HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care We believe in technology as an enabler We're driven by helping customers attain better outcomes
This position is part of the HomeMade team
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You'll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others
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About the role
We're looking for a Payments and Claims Specialist to join HomeMade's dynamic team
Reporting to the Team Leader, Payments and Claims, you'll play a key role in supporting our customer service operations, working closely with Support Partners, Customer Support, Collections, Service Providers, and Coordination teams
In this role, you'll manage high-volume data processing, maintain accurate customer profiles in our systems, and provide top-quality support to both customers and service providers, all while helping ensure smooth, efficient, and compliant payment and claims processes. Key Responsibilities Set up service providers (suppliers) and customers for payments. Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels. Perform regular processing of customer Home Care Package administration in internal and external systems. Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures. Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner. Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date. Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures. Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution. Perform regular electronic upload of customer documentation to various systems Provide flexible operations support as required, including responding to customer emails and calls. Skills & Experience Demonstrated experience in accounts administration, finance operations, or a similar role involving high-volume processing and data accuracy. Understanding of payment and invoicing processes, including reconciliation, approvals, and record management. Proven attention to detail with the ability to maintain accuracy while managing competing priorities and high transaction volumes. Sound knowledge of data integrity principles and experience performing data checks across multiple systems. Proficiency in using financial and administrative systems, with strong general digital literacy (e.g., CRM, accounting, or ERP platforms). Strong problem-solving and analytical skills with the ability to identify and resolve discrepancies efficiently. Excellent written and verbal communication skills, with the ability to respond to customer and service provider enquiries clearly and professionally. Strong organisational and time management skills, ensuring tasks are completed within defined service levels and process timelines. Proven ability to collaborate effectively across teams to support issue resolution and continuous process improvement. Knowledge of or experience within the aged care, home care, or community services sector (desirable). The values we live by
Put People First People and relationships matter most
Foster Freedom Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
Do The Right Thing Be fair, honest, open, ethical, and transparent
Be Bold With a vision to imagine and create a brighter future
Our benefits
Power your career Learn from industry experts, experienced leaders, and on-the-job opportunities
Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation
Work with flexibility We're a hybrid workplace, balancing time in the office with remote work
Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy
Take a floating public holiday Acknowledge a significant day your way with family and friends
Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply
If this role has stood out to you but you don't feel like you 'tick all the boxes,' we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation

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