Service Coordinator

**About us**

HHCC has been providing services to people with disability since the 2017. We are a registered NDIS provider offering Leisure, Amusement and Sports Programs, SIL & SDA Accommodation, Community Participation and ADE Sydney wide. We are driven by our Passion, Purpose and Principles. Our Passion is social inclusion for people with disability. Our Purpose is to build extraordinary lives, supporting people with disability to catch their dreams and achieve their goals, learn new skills, participate in their community and enjoy a full life. We live by our Principles of "Embracing Inclusion" remarkable outcomes and righteous practices.

At HHCC, we recruit staff based on their strengths, passions and alignment with our culture and values. Experienced in the disability sector, you will be passionate about delivering person-centred outcomes for participants and striving to deliver professional development for the staff that you manage.

We are looking for a new Service Co-Ordinator to join our team in Sydney. You should be able demonstrate your experience managing a SIL & SDA accommodations. A strong and vibrant person with solid understanding of the NDIS, planning & budgeting, with high leadership, organisational qualities.

**Are you?**
- Good with time management skills?
- Adaptable and have a flexible mindset
- Passionate to help the aged and disabled to remain in their homes
- Bright, friendly and have good communication skills
- Looking for a challenge?

As the Service Co-Ordinator you will be overseeing and supporting the the delivery of high quality, participant focused services, in accordance with NDIS goals and aligned to the Disability standards within the approved budget.

**Qualifications & experience**
- Minimum 5 years' experience in the disability sector especially in NDIS SIL & SDA setting with an emphasis on Disability and Mental health.
- Tertiary qualifications in Social Work, Disability Services, Community Services Coordination, Frontline Management or equivalent.
- Advanced knowledge of the disability sector and NDIS regulations, participants Plans and implementing positive behaviour support plans.
- Previous experience in coordinating the delivery of services and developing staff rosters
- Well-developed oral and written communication skills

**Tasks & responsibilities**
- Maintain and build strong relationships with existing clients', stakeholders, key referrers such as Support Coordinators, Plan Managers, and Allied Health Professions and major rehabilitation settings.
- Responsible for Mandatory reporting according to NDIS Q&S commission guidelines.
- Exhibit high level of leadership qualities by ensuring effective communication and promote a feeling of inclusion within the HHCC team.
- To assist throughout the recruitment process of SIL & SDA Team.
- Meet and greet with Participants/Clients/Family to discuss individual needs, interests and the level of care they require.
- To develop and implement individualised support plans and clients operational documentation on regular occasions. Timely monitoring clients' goals, plan outcomes, staff performances, data collection & scheduled observations, and house expenditures.
- To assist Senior Managers with internal audits and service delivery planning, implementing policies and procedures to undertake agreed actions and achieve outcomes.
- Ensure excellence in client service delivery, assessment & report writing, drafting SIL quotes, goal planning for new and existing clients.
- Managing complaints and feedbacks to a high level of resolution.
- Providing leadership & coaching to a team of permanent staff and casual staff
- Ensure we provide a quality person-centred service to the residents and their families
- Oversee & manage the ongoing day to day operations of the home
- Responsible for budgeting and rostering staff.

**Highlights**
- Career progression to advance & develop
- Full staff support & regular follow ups
- Group Home located in Western Sydney
- Accredited & paid training
- A Truly Rewarding Role
- Be Part of an Amazing Team Opportunity of growth at a high pace and growing workplace.
- Working as part of a team that makes a difference in people's lives
- Supportive, friendly team environment and culture,
- Job satisfaction working as part of a team making a difference in people's lives

**What is Next**
- Reference checks
- National Police check
- Working with Children check, NDIS Worker Screening check
- Mandatory Background Checks

Health Declaration Pre-employment checks: HHCC is committed to implementing safer recruitment practices. This means we are committed to safeguarding and promoting the welfare of the people we support and staff are expected to share this commitment.

**Job Type**: Fixed term
Contract length: 12 months

**Salary**: $60,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cambridge Park, NSW 2747: Reliably commute or planning to relocate before starting work