Account Manager/customer Service

1 week ago

Wollongong, Australia Revolution Consulting Group Full time

**About the company**

**About the role**

This is a newly created role due to significant growth in the business, which is still growing. They’re looking for someone who can think outside the box, look for continuous improvement opportunities and who has a passion to be actively a part of their continued growth, while delivering quality support to their customers.

**Key Responsibilities for the role**
- Consult with customers, suggest options and develop solutions
- Create a scope of requirements for projects
- Coordinate and oversee projects including delegating work to the team, liaising with customers and ensuring projects are delivered on time and on budget
- Actively look for growth opportunities both within existing customer portfolios and in new areas (both in customers and service options)
- Support the Owner/Business Development Manager in all areas of the business and be trained up as the 2IC.

**Skills & experience**
- Proven track record of providing high quality customer service and managing client projects from start to delivery, including scheduling work and prioritising/managing competing priorities
- A solid background in customer service (client facing) and dealing with a variety of people and businesses from different industries
- An understanding of digital marketing (desirable)
- Key knowledge of what makes compelling copy and successful marketing campaigns (desirable)
- Be solutions focused with a bias for taking accountability and action
- Well-developed time management and negotiation skills

**Culture**

**Benefits**

**Competitive salary $60k - $70k + super, **depending on experience. Hybrid working (split between home and Wollongong office), after an initial training period. Diverse and inclusive culture. Ongoing professional/career development. Work with a professional, innovative and fun team, who will share their knowledge to help you grow.

**About us**

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- How much notice are you required to give your current employer?
- What is your expected salary for this role?
- Are you able to commit to hybrid working arrangement i.e. working part time in the office (2 - 3 days per week) and part time remotely (after an initial training period)?

**Experience**:

- Sales administration: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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