Contact Centre Representative

5 days ago

Balcatta, Australia Global 360 Full time

Support, training and guidance from experienced managers
- A positive and rewarding team culture - stimulating and rewarding opportunity
- Respected and established company: Johns Lyng Group

**The Role**:
An exciting
**full-time** opportunity is now available for a highly motivated and proactive individual to join our

**What’s on Offer**
- The opportunity to join an organisation with an exciting future
- A respected growing organisation
- Assist local communities
- A positive and rewarding team culture
- **Support, training and guidance from experienced manager**:

- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- Supportive, social and collaborative team
- **Phone and Laptop provided**:

- **Annual salary reviews**

**Key Duties & Responsibilities**:

- Receive and handle calls from a diverse customer base
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Deliver professional customer service to our insurance-based clients & customers
- Handle job disputes & complaint resolution

**Key Selection Criteria**:

- Strong customer experience background
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**The Company**:
**_We are a company of integrity and diversity._**
- Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process._

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