Customer Service Representative

4 days ago

Balcatta, Australia Sodexo Full time

Company Description
**Do you have a passion for process, love working with customers, and an interest in facilities management? If so, we want you to join our team**

**Job Description**:
We are seeking a confident Customer Service Representative to join our Command Centre team working at our Regional Support Centre in Perth.

**This is a permanent, full time role on a rotating roster, working between the hours of 5:00AM to 9:00PM, including every other weekend.**

**Important Note**:
**This is a 7-day operation, you must be able to work a 38 hour rotating 7-day roster.**

**Who are we looking for?**
We’re looking for someone who thrives in a fast-paced, high-volume request management based role. Ideally you will have experience using multiple systems as you manage work flows from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of facility services across a variety of trades.

**Specific duties will include;**
- Manage incoming calls and online service requests to triage and create work orders.
- Liaising with Sodexo staff and third party vendors to schedule works.
- Reporting and general administrative support where required.

**Qualifications**:
You will have experience working in databases and delivering a high level of customer service. Being able to prioritise, work autonomously, think critically, and capture detail will be critical. Willingness to work a flexible roster schedule across a 7 day week including public holidays.
An ability to professionally liaise with management stakeholders, clients and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal & written communication skills and a high level of accuracy & attention to detail.
We are seeking someone with a positive attitude and motivation to be part of a high performing team.

Additional Information
**Why choose Sodexo?**
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

**How to apply?

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