Regional Cleaning Business Manager

Company Description
**Do you have a passion for shaping and influencing company culture? If so, we want you to join our team**

**Job Description**:
**Job Scope**:

- Training and adherence to Housekeeping visual Standards
- Enhanced resident experience through continuous service improvement and innovation

**Requirements of the role will include but are not limited to**:

- Reporting to the Operations Excellence Manager, with direct engagement to the Regional Manager of Operations and extended Village Leadership Team.
- Supporting an on-site rotational 9:5 roster, with Sodexo Support Centre visitation required at minimum of one day per swing or as directed by the Operations Excellence Manager.
- Onboard and train personnel with limited understanding of system, process and frontline duties.
- Ensure consistency in cleaning practices, adhering to Sodexo processes to effectively to embed and maintain standardisation across the portfolio.
- Continuously investigate and drive process improvement to reduce the administrative burden for customer facing administrators to enable service excellence.
- Drive ongoing review and development of streamlined work practices for the Site based teams and ensure they are standardised across portfolio
- Providing expertise to assist in solving escalated operational issues.
- Support cleaning supervisors and teams appropriately to meet operational deadlines.
- Provide advice and recommendation for improving the supporting technology systems.
- As a leader, demonstrate overarching commitment to health and safety and become a role model for Sodexo’s Managerial behaviours, Diversity and Inclusion.
- Generate daily, weekly, monthly reports for regional cleaning targets and KPI’s
- Ability to create and manage Performance Improvement Plans for segment performance.
- Attend Client meetings as an SME for their function as a representative of the business.
- Maintain regional forecasting cleaning/accommodation reporting e.g. Periodical cleaning or administration data.

**Qualifications**:
**Who are we looking for?**
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

**To be successful, you’ll need**:

- Minimum of 3-5 years’ experience in a similar role and/or as a site-based cleaning supervisor.
- Demonstrated expertise in managing remote site cleaning teams preferred.
- Experience in Accommodation, cleaning services in remote locations.
- Experience with CRM and Power BI an advantage.
- A C Class Australian Driver’s License.
- Demonstrate high level analytics and problem-solving skills.
- Ability to analyse and synthesis high volumes of data and present the information in meaningful and accurate reports.
- Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.
- Expertise in understanding key performance indicators of the contract, then implement solutions.
- Success or remediate under-performance.
- Excellent customer service focus.
- Strong communication skills.
- Advanced excel skills.
- Familiarity with Dashboards and SharePoint.
- Work Autonomously in remote locations.

Additional Information
**Why choose Sodexo?**

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?