Customer Service Representative

6 days ago

Balcatta, Australia Thermomix Full time

**About Us** At Thermomix we like to think we do things differently - in fact, we’re really proud of that. We are a community and a family company fully committed to our purpose of creating something incredible together. It is our People First approach that has stood the test of time and guides everything we do. If you have a genuine passion for a “People First” approach to customer service - we’re looking for your talent, energy and enthusiasm The Mix Australia has been highly successful since launching Thermomix into the Australian market 20 years ago. Over recent years, the organisation has successfully diversified through the development of TheMix Shop which is an e-commerce marketplace for cookbooks, Thermomix accessories and premium kitchenware. The next step in our vision to become _‘The most loved premium kitchen marketplace’_ was to launch the Kobold VB100 cordless vacuum cleaner into Australia. Kobold is a sister brand to Thermomix - manufactured by the same German owner, Vorwerk. **The Opportunity** We are seeking a full time Customer Service Representative to assist our Australian and New Zealand Customers, Team Leaders and Consultants. **Our ideal team member** To be successful, we are seeking a vibrant, energetic and outgoing person who ideally possesses the following skills and attributes: - Clear and confident communicator - Previous Contact Centre experience - Genuine passion for service excellence in a high-volume environment, with a first call resolution mindset and eye for detail - Exceptional customer service skills with an ability to build rapport quickly and effectively, as well as be able to empathise and manage sensitive customer interactions - Problem-solving and conflict resolution skills along with an ability to multitask multiple enquiries - Salesforce and NetsuiteERP experience is advantageous. - Can-do attitude and quick learner While familiarity with a Thermomix is great, it's more important that you share our values and are a great "culture fit". Training will be provided. **What’s in it for you?** - Join a friendly, supportive and progressive team - Great employee incentives, benefits and rewards - Continuous support and on the job training - Fantastic opportunities for career advancement **Be a part of creating something incredible** **Job Types**: Permanent, Full-time **Benefits**: - Employee discount - Parental leave - Referral program Schedule: - 8 hour shift Application Question(s): - What's your expected annual base salary? **Experience**: - Inbound call centre: 1 year (preferred) - Customer service: 1 year (preferred) Work Authorisation: - Australia (preferred) Work Location: Hybrid remote in Balcatta, WA 6021

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