Customer Service Officer

2 days ago

Brisbane, Australia mlcoa Full time

**Company Description**
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist Doctor consultant team. The role will also involve administration tasks required in assisting our customers and clients.

We are currently seeking an enthusiastic and driven Customer Services Officer to work with our friendly team and medical consultants.
**Job Description** Responsibilities will include but are not limited to**:

- Scheduling of appointments with customers
- Maintaining busy inboxes, with queries, appointments and non-appointment services
- Providing administrative and operational support to consultant practitioners
- Providing information and advice to customers, or prospective customers
- Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation uploading, office administration tasks and working closely with a supportive team.

**Qualifications** To be considered for this role you will have**:

- Demonstrated ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is important
- Computer literacy, with proficiency in Microsoft Office (Word/Excel) is required.

mlcoa offers an exciting and fast paced team environment where customer experience, team spirit, integrity and respect are key features.
**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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