Medical Receptionist

10 hours ago

Newcastle, Australia Lake Macquarie Medical Centre Full time

**Job Opportunity: Experienced Medical Receptionist**
**Location: Lake Macquarie / Newcastle**
**Part-time (2 to 3 days per week) + Sick & Holiday Cover**
**Immediate Start**

We are a long-established, privately owned general practice seeking a motivated, reliable, and committed medical receptionist to join our team. This role is ideal for someone with excellent administrative and customer service skills who is eager to contribute to the smooth running of our front desk operations. You must be able to multitask, stay self-motivated, and work effectively as part of a team.

**Essential Criteria**:

- Minimum of current 3 years' experience in a general practice environment, including some management responsibilities
- Strong customer service skills, both over the phone and face-to-face
- Ability to process payments and handle invoicing
- Proficient in basic administrative tasks (scanning, filing, faxing, mailing, etc.)
- Excellent time management skills, able to work in a fast-paced environment
- Experience with medical software, Best Practice and Hotdoc.
- Knowledge of Medicare Benefits Schedule and relevant billing processes
- Ability to maintain accurate records for Medicare, Veterans Affairs, Workcover, and Insurance reports in a timely manner
- Experience with debt collection, including monitoring and following up on outstanding payments
- Experience with Best Practice, PIPS, WIPS, and PRODA preferred
- Strong commitment to Quality Improvement, Risk Management, and maintaining accreditation standards (RACGP & QPA)
- A positive attitude, strong work ethic, and willingness to learn new skills

**Duties Include**:

- Delivering exceptional customer service, both in person and over the phone
- Managing appointments and responding to patient inquiries
- Supporting general practice maintenance and operations
- Updating and maintaining medical records and software systems
- Ensuring the practice meets accreditation and regulatory standards
- Managing collections and following up on unpaid accounts

**Please Note**:

- Only local residents of Lake Macquarie or Newcastle will be considered for this position.
- This role requires prior experience in a GP practice. **No training will be provided**.

For any questions or additional information, please feel free to reach out.

**Job Type**: Part-time

Pay: $33.00 - $38.00 per hour

Expected hours: 20 - 30 per week

Schedule:

- Day shift

**Experience**:

- Medical admin: 3 years (required)
- Customer service: 5 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 10/06/2025

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