Entry-level IT Help Desk Technician

2 weeks ago

Chatswood, Australia Premier Fire Full time

Entry-Level IT Help Desk Technician
**About the Role**:
Are you a logical thinker with a passion for technology and helping others? We are looking for an enthusiastic **Entry-Level IT Help Desk Technician** to join our growing IT team. This is an excellent opportunity for someone who enjoys solving problems, thrives on learning, and wants to grow a career in information technology.

As part of a **national company with offices across Australia and New Zealand**, you’ll play a key role in supporting staff in multiple locations and helping ensure smooth day-to-day IT operations. From troubleshooting issues to setting up new systems, you’ll be a go-to resource for our internal users at the first level of support.

**Key Responsibilities**:

- Perform basic troubleshooting on desktops, laptops, printers, and peripheral devices
- Set up new computers, install software, and configure hardware for new and existing employees
- Log and track help desk tickets using our IT support system, escalating issues when necessary
- Support remote offices and staff across Australia and New Zealand
- Provide clear, professional communication and follow-up on all support requests
- Maintain and organize IT equipment and support documentation

**What We’re Looking For**:

- Strong problem-solving skills and the ability to think logically under pressure
- Basic understanding of Windows, iOS and Android operating systems
- Familiarity with Microsoft Office Suite and basic networking concepts
- Ability to follow technical instructions and document processes accurately
- Excellent interpersonal and communication skills
- Eagerness to learn and a customer-focused attitude
- Some post-secondary education in IT or related field preferred

**It would be beneficial to have**:

- Experience with help desk software or ticketing systems
- Knowledge of Active Directory, Office 365 administration, or antivirus solutions
- IT certifications such as CompTIA A+, ITIL, or equivalent

**Why Join Us?**
- Join a respected national company with a strong presence in both Australia and New Zealand
- Friendly and collaborative team environment
- Hands-on experience with a wide range of IT systems and users
- Opportunities for training, mentorship, and long-term career development
- Competitive salary and benefits package

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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