Full time Service Co-ordinator

Service Co-ordinator

• Respond to email inquiries received in the service in-box
• Answer in-bound telephone enquiries as required
• Assess and dispatch callouts and service requests to the relevant teams within the Service Department
• Assist in setting up job tickets for service requests and provide customer notification of technicians assigned
• Identify and forward AFSS related enquiries to Certification team
• Sort and file customer quote approvals to be converted into new jobs
• Update status of open work orders to customers as requested
• Provide service reports upon completion of jobs and routine activities to customers upon request
• Set up new customer contacts and reporting on Premier Service web portal
• Update customer contacts and new Property Agents contacts when requested in FM
• Set up and schedule annual Full Function Fire Testing (FFFT) as requested
• Submit and secure technician's access request for assigned jobs and routine testing
• Assist in providing insurance and SWMS documents to customers as required
• Creation of quotations for jobs and inspections as required by the customer
• Liaise and support Accounts team to close out invoicing enquiries and obtain & assign PO's to relevant jobs to be invoiced
• Set up new clients in Uptick software for alternate billing requirements

Experience Required:

• In-depth knowledge of MS Office software
• Experience working in a service-desk operations role highly regarded
• Knowledge of Fire Protection software such as Fire-mate or Up Tick an advantage
• Customer service experience including handling telephone enquiries
• Multi-tasker - being able to juggle multiple enquiries and jobs simultaneously
• High attention to detail
• Ability to work well under pressure
• Strong interpersonal skills required working in a multi-team environment
• Good verbal and written communication skills to provide quality customer service

General Office Duties:

· Service Desk: Maintain the Service Desk including taking calls, responding to emails and answering enquiries from customers

· Uptick: Setting up jobs, quotations, service requests/call-outs as requested by Clients on Uptick and liaise / follow-up with relevant Dry Fire, Wet Fire, Passive Fire and Portables Service Co-ordinators to close out.

· Team Support: Provide ad-hoc admin assistance to the Dry Fire, Wet Fire, Passive Fire and Portables Service Co-ordinators

Skills and Qualifications:

• Strong organisational skills: Ability to manage multiple tasks and prioritise effectively.
• Excellent communication skills: Ability to communicate clearly and professionally, both verbally and in writing.
• Proficiency in Microsoft Office Suite: Experience with Word, Excel, PowerPoint, and Outlook.
• Experience with Fire Protection software: Familiarity with Firemate or Uptick, or similar platforms an advantage.
• Attention to detail: Ability to accurately and thoroughly record information.
• Problem-solving skills: Ability to identify and resolve issues efficiently.
• Customer service skills: Ability to interact with clients and provide excellent customer service.
• Self Starter & Team Player - Ability to work independently and as part of a team.

Benefits:

Job Stability

Premier Services is one of the largest Fire Protection companies in Australia, incorporated in 1987 with over 444 employees across Australia and New Zealand. Working at Premier Services Group offers job security in a stable and growing industry

Competitive Salary and Compensation

Premier Services offers attractive salary packages ensuring that employees are suitably compensated for their skills and contributions.

Career Development and Growth

The company prioritises professional development by providing opportunities for training, certifications, and mentorship. Employees can grow within the organisation, advance their careers, and gain valuable industry experience.

Work-Life Balance

Premier Services understands the importance of a healthy work-life balance with availability of a two day work from home option provided to help employees manage their personal and professional lives, upon completion of the probationary period.

Positive Work Culture

Employees at Premier Services are part of a collaborative, inclusive, and dynamic team. The Services team have on average a year tenure at the company, evidence that employees like to stay when they begin their employment at Premier Services Group. The company fosters a culture of respect, open communication, and mutual support, where employees are encouraged to contribute their ideas and opinions.

Employee Perks

Employees have access to the on-premise gym and attendance of a weekly trainer.

If you're looking for a challenging role and have the above- mentioned skills, please forward your CV together with a covering letter.

Job Type: Full-time

Pay: $55,000.00 – $60,000.00 per year

Ability to commute/relocate:

• Chatswood NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

• administration: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person