Customer Success Specialist

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

About the Role:

The foundation of the Lightyear product is line by line data extraction and mapping from supplier invoices. This role will place you in charge of creating or suggesting 'maps' for each new supplier that enters Lightyear supplier networks. In this crucial role, as you become a subject matter expert at Lightyear, you will be integral in helping us to improve this specific part of the app by sharing insights and trends with our Product Manager and Development Team.

About you:

As a Customer Success Specialist with Lightyear, you will be a detail-oriented, motivated team player who has a proven track record in delivering delightful customer experience. With an appetite for logic and creativity (this is the world of tech after all), you will also be a natural solution seeker with a passion for problem solving. This is a great role that will challenge your analytical mind. You will be a champion of 'spot the difference'. This plays a crucial part in delivering data accuracy to our clients and maintaining the integrity of our database. You will have a customer-centric approach and take the initiative to ensure both internal and external customers are followed up to resolution to deliver the best possible experience.

Day -to-day, you will be focused on:

• Customer Support
• As part of the wider customer success team, you will be expected to help with customer support at times.
• Map Creation
• Responsible for managing load and creating maps within agreed SLA's and accuracy rates.
• General Administrative Support
• You will be expected to help contribute to wider administrative tasks as/when required.

Your skills and experience might also include:

• Previous relevant experience in data entry and/or support desk roles preferred.
• Attention to detail. You must be able to demonstrate a high level of attention to detail. Mapping can be a repetitive task and accuracy is critical.
• A passion for business software and solving customer problems while always delivering the best experience

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.