Customer Support Officer

**Job Title**: Customer Support Officer - Suncorp Bank
**Req ID**: 86650
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
We’re looking for a Customer Support Officer to deliver exceptional customer service to our new and existing customer network through the timely fulfilment of construction loans.
**This Customer Support Officer role encompasses**:

- Review, investigate and case manage construction/progress funding matters
- Maintain and update customer information in various Suncorp Bank systems
- Prepare welcome kits for customers after settlement
- Validate documentation, receipts and invoices prior to payments being made
- Process payments to customers, builders, vendors and suppliers at various stages of construction
- Liaise with a range of internal and external stakeholders throughout the construction process
- Timely completion of ledger reporting activities as required
- Identification and reporting of errors and incidents
- Maintain required benchmark efficiencies and error rates through agreed throughput with leader
- Timely completion of tasks to meet agreed service level agreement
- Continuously challenging ‘what we do’ and working to improve team’s service delivery, quality and efficiency

**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Support Officer, your accountabilities include**:

- High attention to detail with regards to data quality, making sure that first time execution is a focus when completing all tasks
- Advanced communication skills both verbal and written for team, department or external, conveying this coherently and confidently
- Timely actioning and completion of tasks to meet agreed service level agreement
- Completion of regulatory and company compliance through computer-based training courses being completed on time
- Identify case management initiatives as required, develop and then communicate to team
- Embrace Suncorp Bank Compass and culture and demonstrate these behaviours consistently
- Support Banking and Wealth in projects and deliverable
- Develop and foster an environment and team culture
- Drive a positive risk and governance culture.

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Banking/lending experience is mandatory
- Proven customer service experience
- High attention to detail with regards to data quality
- Advanced communication skills both verbal and written for team, department or external
- Strong computer skills across a range of systems (e.g. CBP, AOL, Hogan, Allfi etc)
- A willingness to learn and strive to succeed

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
21/02/2025, 11.59pm, (Melbourne Australia)