Customer Care Consutant

3 days ago

Canning Vale, Australia Blackwoods Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, solution-focused environment? Blackwoods is seeking a **Customer Care Consultant** to join our dedicated Mega Mining team, supporting one of our most significant customer relationships.

**What You’ll Do**

As a Customer Care Consultant, you’ll be at the heart of our customer operations, ensuring our Mega Mining clients receive outstanding service every time. You’ll:

- Expedite orders and manage exceptions to meet delivery expectations
- Proactively identify service improvements and escalate issues effectively
- Balance customer needs with business goals to get the best result
- Stay up to date with systems, processes, and product knowledge
- Champion Blackwoods’ values in every interaction

**What You’ll Bring**
- Minimum 2 years of customer service experience
- Strong communication and problem-solving skills
- A proactive, resilient, and team-oriented mindset
- Motivation to deliver exceptional service outcomes
- Experience in telephony and product knowledge (desirable)

**What’s in it for you**

**At Blackwoods, we’re bold, open, and customer-first. We value integrity, accountability, and teamwork. You’ll be part of a supportive environment where your contributions matter and your growth is encouraged.
- Defined pathway of development and upskilling for your future
- Be part of a supportive and collaborative team
- Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
- Make a real impact on customer experience and operational efficiency
- Enjoy flexibility in your work location and a role that offers variety and growth
- Long term incentives through the Wesfarmers Share Plan
- Subsidised parking options at office

**Next Steps**

Video

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