Claims Service Officer

**CLAIMS SERVICE OFFICER - PERSONAL INJURY - PERTH, WA**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Want to know how it feels to be genuinely supported to grow and develop your career?**

We currently have opportunities to join our team as a Claims Service Officer, ensuring Allianz Personal Injury internal and external customer expectations are met through high volume and quality processing, and resolving internal and external queries.

**About the role**
- Maintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, Allianz business objectives, and desired Work Cover culture
- Respond to processing and task-related queries from various stakeholders, escalating to Senior CSO, Manager, or Case Managers as required
- Process and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made
- Proactively work within a team environment and actively contribute to team goals, whilst assisting other team members
- Adhere to Allianz’s policies and procedures including customer service standards and record keeping obligations

**About you**
- Data entry experience
- Customer Service experience
- Ability to process quickly and accurately
- High attention to detail
- With experience using Microsoft Office products experience including Windows, Word, and Lotus Notes

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Perth, WA, AU, 6000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 70722

**Position Cluster**:

- Non-Executive