Property Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Careers- Location: Perth- Type: Permanent, full time (Hybrid)

The opportunity

We’re looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you’ll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you’re passionate about making a real impact and thrive in a collaborative environment, we’d love to hear from you

Your new role- Stay up to date with insurance guidelines and policy changes, ensuring compliance.- Resolve non-compliant issues and escalate when necessary to maintain standards.- Build strong client relationships, responding to requests promptly and professionally.- Process property claims, determine coverage, and ensure accurate settlements.- Set reserves, authorise payments, and efficiently manage claim resolutions.- Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.

About you- Previous claims officer experience - Commercial Property Claims experience is highly advantageous- An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional- Self-motivated with excellent organisational skills

Please see more information about QBE careers here

Careers
- Location: Parramatta, NSW
- Type: Permanent, full time (Hybrid)

The opportunity

We’re looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you’ll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you’re passionate about making a real impact and thrive in a collaborative environment, we’d love to hear from you

Your new role- Stay up to date with insurance guidelines and policy changes, ensuring compliance.- Resolve non-compliant issues and escalate when necessary to maintain standards.- Build strong client relationships, responding to requests promptly and professionally.- Process property claims, determine coverage, and ensure accurate settlements.- Set reserves, authorise payments, and efficiently manage claim resolutions.- Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.

About you- Previous claims officer experience - Commercial Property Claims experience is highly advantageous- An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional- Self-motivated with excellent organisational skills

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 12 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Tot