Claims Team Leader

**About the Role**

The Claims Team Leader is responsible for managing a team of Claims Officers responsible for the review and processing of outcome payments and progress payments for a range of employment service programs, including Workforce Australia, Transition to Work, ParentsNext and Disability Employment Services, and ensuring eligible outcomes and progress payments meet all policy and Deed requirements.

You may be required to work a roster between the hours of 8am - 6:30pm Monday to Friday. Need unique hours? We might be able to accommodate so please ask

**About You**

To be successful in these roles you will be able to:

- Coach, mentor and motivate the team to ensure all they meet performance and compliance requirements four outcome and other payment processing.
- Provide high level support and advice to claims staff to assist in actioning complex outcome payments.
- Provide high level support and advice to claims staff to assist in actioning complex progress payments.
- Monitor team and individual staff performance to ensure performance measures are met.
- Engage, motivate and train staff to provide high quality services and provide regular performance feedback.
- Monitor claims team workload ensuring timeframes are met and quality is maintained.
- Collaborate closely with the Claims and Payments Manager to identify gaps in performance, manage changes and recommend organisational training and development.
- Ensure all contractual requirements are met, including timely recording of case notes and reporting of payments.
- Ensure administration requirements and reports are accurate and up to date and provide reports and other information to management as required.
- Support all other internal stakeholders with advice on placements and outcomes for all programs.
- Ensure the delivery of the service and interactions with stakeholders is positive, professional, and in line with Workskil Australia Values, Code of Conduct, Deed, Guidelines, policies and procedures.
- Adhere to the Integrated Management System and assist with continuous improvement activities.

You will also be required to:

- Hold a minimum Certificate IV in Leadership and Management.
- Have at least three years’ experience in the Employment Services industry with a strong background in claims and employer payments.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community. Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application**

Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.