team leader, claims

Department of Treasury and Finance

Job reference: 694820

Location: ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.

About the opportunity

The Team Leader, Claims is responsible for the leadership and management of the Claims Management team. The team delivers specialist claims management and provides customer service to members and stakeholders.

The Team Leader has extensive contact with internal and external stakeholders and will be required to work collaboratively with all teams within Super SA and staff across other Government Agencies to achieve required business outcomes.

About you

You will have leadership experience in a service delivery environment where services are delivered across multiple channels. In this role you will be providing direct support, supervision and leadership to team members, including overseeing the end-to-end claims process to ensure timely, accurate, and fair resolution.

To be successful in the role, you will have:

• Experience in leading a team through effective communication and developing new concepts and procedures to improve services and maximise performance.
• Understanding of claims processes, policies, and regulatory requirements.
• Ability to interpret and adhere to legislation and regulatory requirements within the life insurance industry.
• Ability to work independently within guidelines, while meeting critical deadlines and utilising excellent attention to detail skills.
• Demonstrated ability to effectively communicate, influence and negotiate with a diverse range of clients at various levels (both verbal and written).

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Remuneration

ASO6 – $98,478 min - $104,165 max per annum, plus superannuation

For a confidential discussion about the role please contact:

Anniko Prior

Operations Manager, Claims

Email:

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Applications close: 17/09/2025 11:45 PM