Help Desk Analyst

4 days ago

North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.

**The Role**:
CSR have an exciting opportunity in our IT Department for a Helpdesk Analyst to join our team in North Ryde. The helpdesk operates 24/7 and you will be working shifts between 6am and 6pm. One week per month will be on-call 6pm-6am (working from home).
The role requires an outgoing customer-centric individual with the ability to build strong relationships with customers and business stakeholders and who is willing to go the extra mile to achieve an exceptional outcome.

**To be successful, you will have the following**:

- Understanding and experience in Windows 10, MS Office, MS Outlook, and Office 365
- Sound knowledge of LAN/WAN Technologies
- Sound knowledge of SOE Principals and Concepts
- Sound knowledge of Active Directory
- Exposure to Citrix
- Experience supporting Android and iOS
- A customer focused approach to meeting and exceeding customer expectations
- Ability to communicate clearly and professionally (both verbal and written)
- Ability to explain complex technology terms in a way which suits the intended audience.
- Ability to work in a high call volume environment and multi-task.
- Highly self-motivated learner with a passion for IT and a willingness to learn new technologies and take on new tasks.

WHAT'S ON OFFER
- Attractive Salary + Super + Benefits
- Availability to work from home on selected shift roster.
- Access to CSR's amazing employee benefits & discounts.
- Work with an established team that is friendly and supportive
- Training and career progression provided.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

  • IT Service Desk Analyst

    2 weeks ago

    North Ryde, Australia INGHAMS Heart OF THE Table Full time

    -North Ryde, New South Wales When you join Ingham’s, you become part of a company with a proud Australian & New Zealand history, and one that thrives on growth and innovation. We strive to be the poultry of choice and to deliver deliciously good food in the best way. We encourage our teams to embrace flexible working so they can meet their work/life...

  • Help Desk Analyst

    2 weeks ago

    North Ryde, Australia CSR Full time

    **Are you looking for your next Helpdesk Support role - supporting a market leader?!** **Career development and opportunities will be ongoing!** **Use your customer service and communication skills to provide support to our teams!** **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we...

  • Help Desk Analyst

    3 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. THE ROLE CSR have an exciting opportunity in our IT...

  • IT Help Desk Specialist

    2 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • IT Help Desk Specialist

    1 week ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • IT Service Desk

    2 days ago

    North Ryde, Australia Robert Half Full time

    Leading specialised retailer requiring a Level 1-2 IT Service Desk Analyst to support their stores across ANZ, employing over 1500 staff Join a large and well-known ASX listed retailer with stores across ANZ, employing over 1500 staff. Currently, they are recruiting for a Level 1-2 IT Service Desk Support Analyst to be a part of their team. This...

  • Service Desk Analyst

    1 week ago

    North Sydney, Australia Allianz Australia Full time

    **Service Desk Analyst** **Service Desk Analyst - North Sydney/Hybrid working environment** **Does customer satisfaction motivate you?** You'll be an experienced IT help or service desk specialist, used to operating in a fast paced and demanding environment. Your colleagues are busy, focussed and collegiate; helping each other to learn how to solve the IT...

  • Service Desk Manager

    7 days ago

    North Ryde, Australia Downer Group Full time

    As a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality...

  • Help Desk Analyst

    2 weeks ago

    North Sydney, Australia SPS COMMERCE Full time

    Description: Essential Responsibilities / Duties - Configures and deploys laptops and software for employees following the SPS Commerce standards and guidelines - Creating and maintaining documentation of repeatable steps and publishing knowledge base articles for SPS team members - Primary support for troubleshooting and resolving hardware issues on...

  • Service Desk Analyst

    2 weeks ago

    North Sydney, Australia Allianz Australia Full time

    **Service Desk Analyst | North Sydney | Hybrid Working** At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and...