IT Help Desk Specialist

1 week ago

North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better, and aspirational outcomes for our employees, customers and communities in which we operate.

**What you'll be doing**:
Reporting into the IT Customer Support Manager, we have an exciting new opening for an IT Help Desk Support Specialist to join the CSR technical helpdesk support team. The role will see you provide superior customer service & support to CSR's internal & external customer base.
You will be joining a highly regarded and high performing team, with opportunities to grow your technical skill set as you grow in the role. This is a busy and varied role and would suit someone who has previous experience in supporting enterprise environments but is looking for their next step in Help Desk support.
As the IT Helpdesk Specialist, you will work a four-week roster spanning from 6 am to 6 pm. Operating within a hybrid working environment, you'll navigate between remote and in-office responsibilities seamlessly. Additionally, there is an expectation to be on call within this role, ensuring prompt and efficient assistance to our customers beyond regular working hours. This dynamic schedule allows for flexibility while maintaining a commitment to delivering exceptional service around the clock.

**What you'll be doing**:

- Provide superior customer service and 1st level technical support to CSR's internal and external customer base.
- Assist IT Customer Support Manager with preparation of KTI and Stats reports as needed.
- Contribute to achieving a Grade of Service (GOS) of 85% or higher.
- Contribute to all departmental goals (SLA, CX Measure and Service Requests).
- Ensure logged onto the Helpdesk phone queue as per roster.

**Your background**:

- Tertiary qualifications in Information Technology.
- 2 + years' experience working in an IT Helpdesk.
- Strong written, verbal & interpersonal skills.
- Understanding of Information Technology functions within an Enterprise environment
- Understanding of the Information Technology policies, systems, processes, and procedures relating to desktop support
- Strong decision making, problem solving and analytical skills.
- Ability to manage high level of call volumes whilst adhering to KPIs & SLAs.
- Advanced understanding of Windows 10
- Advanced understanding of MS Office and Office 365
- Sound knowledge of LAN/WAN Technologies
- Sound knowledge of SOE Principals and Concepts
- Sound knowledge of Active Directory and exposure to Citrix
- Experience supporting Android and iOS

**What we can offer in return**:

- Hybrid working environment.
- Extensive learning opportunities
- A well-established major Australian company with continuous growth
- Base + 12% Super + 25% leave loading + OT.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.
**How to Apply**: If this role sounds like you and you're ready for you next career move, APPLY TODAY

  • IT Help Desk Specialist

    2 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Help Desk Analyst

    2 weeks ago

    North Ryde, Australia CSR Full time

    **Are you looking for your next Helpdesk Support role - supporting a market leader?!** **Career development and opportunities will be ongoing!** **Use your customer service and communication skills to provide support to our teams!** **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we...

  • IT Service Desk Analyst

    2 weeks ago

    North Ryde, Australia INGHAMS Heart OF THE Table Full time

    -North Ryde, New South Wales When you join Ingham’s, you become part of a company with a proud Australian & New Zealand history, and one that thrives on growth and innovation. We strive to be the poultry of choice and to deliver deliciously good food in the best way. We encourage our teams to embrace flexible working so they can meet their work/life...

  • Help Desk Analyst

    3 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. THE ROLE CSR have an exciting opportunity in our IT...

  • Help Desk Analyst

    4 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. **The Role**: CSR have an exciting opportunity in our IT...

  • Help Desk Analyst

    2 weeks ago

    North Sydney, Australia SPS COMMERCE Full time

    Description: Essential Responsibilities / Duties - Configures and deploys laptops and software for employees following the SPS Commerce standards and guidelines - Creating and maintaining documentation of repeatable steps and publishing knowledge base articles for SPS team members - Primary support for troubleshooting and resolving hardware issues on...

  • Service Desk Officer

    5 days ago

    North Ryde, Australia Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...

  • Service Desk Analyst

    1 week ago

    North Sydney, Australia Allianz Australia Full time

    **Service Desk Analyst** **Service Desk Analyst - North Sydney/Hybrid working environment** **Does customer satisfaction motivate you?** You'll be an experienced IT help or service desk specialist, used to operating in a fast paced and demanding environment. Your colleagues are busy, focussed and collegiate; helping each other to learn how to solve the IT...

  • Service Desk Analyst

    2 weeks ago

    North Sydney, Australia Allianz Australia Full time

    **Service Desk Analyst | North Sydney | Hybrid Working** At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and...

  • IT Help Desk Technician

    2 weeks ago

    North Sydney, Australia Retinue Full time

    Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden...