IT Service Desk Analyst
5 days ago
Location:
** North Melbourne**
Open To:
**Australian Citizens**
We are seeking service desk support Staff:
In this team, You will be a vital player whose capability and drive. will see your career progress.
We are looking for a real team player with a passion for IT
Must have a proven understanding of:
- ITIL and IT Service Desk & Onsite best practice.
- The hours of operation are 38- per week with some out-of-hours and weekend requirements as directed.
- Working as a member of a cohesive team, providing effective Second /Third level IT support
- Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
- Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
- Install and configure software and hardware
- Assist in the development and maintenance of standard operating processes and procedures
- Perform the installation and configuration of desktop hardware and other devices.
- Utilise and contribute to the support material such as standard operating procedures and knowledge base.
- Assist in the development and maintenance of material for the operation of the section.
- Undertake other tasks as required or directed.
- Have excellent verbal communication skills and a likable can-do personality
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