Information & Records Officer

12 Month Fixed Term Contract
- Get the balance right - flexible working options available
- Support the sustainable delivery of an essential service to the Lower Hunter community

We are seeking an Information & Records Officer to join our Records team in the Business Services & Assurance Division.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Excellent flexible working and additional leave benefits including:

- Additional Public Holidays & RDOs
- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents
- Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program

Remuneration & Hours:

- 35 hour working week
- Reward and Recognition Program
- Base salary of up to $73,650 plus Superannuation

***The Opportunity**

As the Information & Records Officer you will provide a highly focused customer service to staff, assisting with managing and locating information held in a range of repositories, including the electronic document and records management system (TRIM), records maintenance and digitisation of hard copy records.

**What you'll do**:

- Creation and maintenance of TRIM records;
- Provision of TRIM helpdesk support;
- Maintain security and confidentiality of information in accordance with organisational policy and legislative requirements.
- Undertake general administrative tasks, such as records disposal, archive retrievals, document receipt and distribution, invoice payments, and postage services;
- Assist employees with requests to locate and retrieve information;
- Participate as a member of the Information Resources team in innovative and creative ways whilst providing courteous, efficient and professional service;
- Ongoing evaluation and improvement of existing Records Management methods, procedures and processes.
- Quality Assurance, disposal assessment, and coordination of all tasks associated with the evaluation of digitised records, and the population of digitised files into TRIM with the correct metadata

**What you'll need to be successful**:
**Essential Criteria**:

- Knowledge of Records Management standards and legislation
- Sound knowledge of customer service principles.
- Ability to plan and manage time effectively and prioritise workload particularly in being able to manage multiple enquiries simultaneously.
- High level of computer skills, including administration of an Electronic Document Management System (EDMS)
- Excellent interpersonal skills and ability to communicate effectively both verbally and in writing.
- Attention to detail for quality control
- Sound analytical skills and demonstrated ability to assess, evaluate and solve problems.
- Demonstrated ability to work collaboratively as part of a team
- Minimum 1 year of experience in a Records Management or similar role

***Desirable Criteria**:

- Tertiary qualification in a relevant discipline

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume.

Please click to view the Position Description.

**Application closing date**: 13 November 2024**

**Contact**: Christian Huff **Phone**: 0498 559 337