Client Services Officer

21 hours ago

Brisbane, Australia Queensland University of Technology Full time

$64,997 to $68,359
- Ongoing, full-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division.

This position provides high quality services for clients engaging with services provided by Student Services, including QUT students and staff, as well as the wider community. A key facet of this role will be the efficient organisation of appointments, meetings and functions and the provision of basic secretarial and logístical support. The role also delivers professional frontline client enquiry management services.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student matters, including social justice and public policy.

Student Services and Wellbeing consists of the following departments: Student Administration, Student Engagement, Equity, Student Services and Health, Safety and Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit.

Student Services and Wellbeing aspires to be a collaborative, distinctive and innovative department that makes a real and positive difference to students, from pre-tertiary to graduation and beyond. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students.

**What you need to succeed**

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:

- Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in an office or medical environment.
- Record of success in delivering high quality, agile and proactive administrative support services to a professional standard (e.g. managing diaries, organising meetings and functions, implementing efficient systems),
- Proven time management and organisational skills which clearly demonstrate the ability to coordinate a range of competing work demands to achieve specified objectives within agreed timelines.
- Demonstrated written and verbal communication and interpersonal skills, including experience liaising with a diverse range of clients to provide accurate advice and solve routine problems.
- Proven ability to collaborate and work effectively as a member of a team, along with the ability to work independently with mínimal supervision.
- Demonstrated digital literacy with intermediate level expertise in the Microsoft suite (Word, Excel, PowerPoint, Outlook), Acrobat Pro and the ability to swiftly acquire competence in new software and systems.

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