IT Service Desk Analyst

2 weeks ago

Sydney, Australia Ramsay Health Care Full time

Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights Join our NSW IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation.

**What’s on Offer?**
- Permanent full-time opportunity
- Based in Sydney - must be willing to travel to metro and regional NSW sites
- A great work culture and a friendly supportive team

**The Role**

The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives.

Your key accountabilities will include, but are not limited to:

- Provision of responsive and high quality support and incident resolution
- Perform initial analysis, prioritisation and resolution of service requests and referring to senior support where required
- Effectively categorise, communicate and negotiate the priority of service requests and Incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete

**About You**

Your exceptional communication and interpersonal skills will allow you to forge strong, positive connections and deliver top-tier customer service. You are able to effortlessly convey information to both technical and non-technical people, all within our dynamic and fast paced environment.
- You will also demonstrate: _
- Experience in an IT support role or helpdesk/service desk environment will be_ highly regarded_
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- Experience working in a large multi-site organisation / health care will be_ highly regarded_

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning with over 18,000 courses to advance your career.

**Discounts**: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible Leave Program and free Employee Assistance Program offering access to confidential counselling, coaching and support.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_**_ casual employees may not be eligible for all benefits._

**The Organisation**

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘**_People Caring for People’_** since 1972.

We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

**Requirements**:

- A_ _**National Police** check conducted within the previous 12 months may be asked of you
- According to the role, Ramsay may require proof of immunisation against infectious diseases, which may include Covid-19.

**To Apply

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