Part Time Station Assistant

21 April 2025

Passenger Experience Melbourne Part Time

Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

It’s time to step into a role that’s as dynamic as you are We’re on the lookout for enthusiastic, customer-loving, friendly people to join our team as Stations Assistants - a role where no two days are the same

Why work at Metro?
- Fancy dress? Absolutely Whether it’s a themed station event or just spreading some extra joy, we love making travel an experience - and you’ll be at the heart of it
- Monthly rostered days off for eligible employees, up to 5 bonus days per year
- Family-friendly, no waiting period, 14 weeks of paid parental leave
- Fully funded Certificate III in Rail Customer Service
- Enjoy free public transport across Victoria with a Myki Pass for eligible employees

**Responsibilities**:

- Flexibility That Works for You Enjoy a permanent part-time role (minimum 50 hours per fortnight) with opportunities for extra hours when needed.
- Be the Voice of the Station Make engaging public announcements, keeping travellers informed with clear, up-to-date information.
- Be the Friendly Face Commuters Rely On Guide customers with timetable details, assist at ticket barriers, and offer expert advice on transport options, including bus, tram, and train services.
- Make a Difference Provide support to customers with special needs, ensuring a safe, accessible, and comfortable journey for everyone.
- Empower Passengers Assist with myki sales, top-ups, and expert ticketing advice to keep travel smooth and hassle-free.
- Keep the Station Safe & Welcoming Maintain a visible presence, enhance security, and help create a supportive environment for all.
- Be Proactive & Problem-Solve Spot station faults, report them, and follow up to keep things running efficiently.
- Enjoy the Buzz of a 24/7 Network Work in a dynamic team with flexible shifts, including exciting weekend coverage when trains run.
- Take Pride in Your Space Help maintain a clean, well-presented, and welcoming station that commuters love.
- The Best Part? This role is all about people, personality, and making a real impact on daily travel experiences. If you’re looking for a job where you can have fun, be yourself, and grow, this is it

About you
- Love Helping People? You have a knack for understanding customer needs and providing friendly, helpful support that makes a difference.
- Need Flexibility? Enjoy a rotating roster including weekends and public holidays with advanced notice, so you can balance work, family, and life with ease.
- Thrive in a Supportive Team? Join a diverse, inclusive workplace where teamwork and collaboration are at the heart of what we do.
- Safety First, Always You care about creating a safe and welcoming space for yourself, your colleagues, and every customer you assist.
- A Natural Connector? Your strong communication skills and positive approach to teamwork make you the kind of person others love working with
- Looking for Work-Life Balance? With a minimum of 50 hours per fortnight, our predictable seven-day rotating roster helps you plan while supporting a 24/7 transport network.
- Ready for a Rewarding Career? Some shifts start early or finish late (outside public transport hours), but you’ll be well-paid, fully trained, and set up for success in an industry full of growth opportunities

Next steps

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.