Consumer Liaison and Quality Coordinator

6 days ago

Perth, Australia The Mount Private Hospital Full time

Permanent Full Time role
- Free parking
- Supported by an onsite Quality & Risk Team and our national network

**The Opportunity**

Our Quality & Risk team have an opportunity for an experienced Consumer Liaison and Quality Coordinator. Reporting to the Quality & Risk Manager, this position is accountable for end-to-end coordination of patient related feedback and complaints. Daily activities can include reviewing, investigating and responding to patient complaints and feedback. This role also recommends actions to support implementation of quality improvement initiatives, projects, and activities to maintain patient safety, accreditation standards, regulatory compliance and patient experience, in accordance with NSQHS and licensing standards.
- Assist with embedding quality improvement program and promote risk management
- Actively participate in all accreditation processes
- Participation in clinical data collection, collation and analysis
- Participate and coordinate case review investigations

**About You**

You will be an experienced Quality Coordinator who has an excellent understanding of the NSQHS and LARU licensing standards. You will enjoy working in a fast paced environment, have excellent attention to detail and be a strong advocate for embedding the national standards into daily practice.
- Hold AHPRA registration (essential)
- have knowledge of national safety & quality healthcare standards
- have excellent communication skills & a strong desire to partner with internal and external stakeholders and consumers
- strong analytical skills and attention to detail
- sound computer literacy in Microsoft Office Suite & database management

**Would you like to know more?**

**About Us**

Located near King’s Park, Mount Private Hospital is Western Australia’s leading private provider of cardiology and cardiac surgery, supported through our Level 3 ICU. With 180 beds, we provide leading care to patients in cardiology, orthopaedics, neurosurgery and general surgery.

Mount Private Hospital is supported by a state executive team, our corporate services team and the Healthscope network.

**Why Healthscope?**
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 39 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
- Flexibility to work across one or multiple hospitals across our network.
- Discounted health insurance
- Continuous professional development, education & support provided to encourage growth
- We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
- Come and be the difference in our patient's lives._

**More Information** Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

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